This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.

In a world where small businesses with corporate blogs receive 55 percent more traffic than small businesses that don’t blog, companies should be taking note on how to improve their blogs, attract more readers and get more results.

But still, a lot of companies with corporate blogs seem to be bogged down in uniformed policies and simply aren’t thinking outside the box. Afraid to take on colorful personalities or step a bit outside of their company’s happenings, many corporate blogs employ an official tone announcing the play-by-play updates of company news. This is just one mistake that businesses are making in the blogging world.

There is a laundry list of issues that need to be addressed when it comes to improving corporate blogs, but here we’ve narrowed down the key elements that companies should focus on. Here are 10 tips for corporate bloggers hoping to make a positive splash in their communities.

1. Establish a Content Theme and Editorial Guidelines

When creating a product or service, you must be able to define the value that it’s bringing to consumers. In the case of a blog, you need to clearly define the focused theme that your team will follow. Choose a blog name and theme that fits well with your company’s expertise, but don’t be afraid to branch out into a larger space. Your blog should provide pertinent information for consumers interested in your area of business.

Once you’ve chosen an area to cover, create a set of editorial guidelines that your bloggers will follow. Guidelines can include appropriate verticals and topics to cover, as well as how and when posts should be written.

A clear goal and theme for your blog will make it easier for users to know what to expect. For example, Dogstuff, an online shop for canine gifts, toys and supplies, hosts a blog called Dog Blog. The blog is simple and to the point, and it’s more than evident that the blog is about dogs. The theme is specific enough for readers to understand what they may find, but it is such a broad topic, that almost limitless posts are possible.

2. Choose a Blogging Team and Process

Choose a team of core bloggers to begin your blogging adventure. Select individuals that are knowledgeable and comfortable writing about the areas you would like to cover. Also, it’s key to choose people who write well and have a great online presence.

Train your bloggers on the editorial guidelines and decide what type of writing and editing process you would like to put in place. Some companies prefer to elect an editor or group of editors to have a final look at all blog posts, while other companies allow their bloggers to publish directly. Figure out the level of comfort you have with your blogging, editing and publishing process and implement a procedure that works well for your team.

3. Humanize Your Company

A company blog is an opportune place to let down your hair and get to know your customers. Think of it as a conversation between people, not between a brand and one person. In order to have a conversation, you need two people — a blogger and a reader.

Give your corporate bloggers the freedom to be themselves. Encourage them to have their own personalities and writing styles. This type of diversity is more representative of your company than any monotonous tone that you could manufacture on your own.

Always keep in mind that your blog is about people connecting and conversing with people, not a corporation. Throw away that ‘corporate’ concept, and you’ll be ahead of most.

4. Avoid PR and Marketing

If maintained correctly, your blog will act as a repository of real analysis and opinions provided by your company’s fine employees. The type of insight and expertise that a blog can demonstrate is far more useful than any PR pitch that you could post. Stay away from trying to sell your readers. There are appropriate venues for that, and your blog shouldn’t be one of them.

Continue to add to the conversation, adding value for your readers. Your opinions will be priceless. And for the times that you don’t have an opinion on an important topic, gauge your community’s opinion by taking a poll or interviewing key people.

Lululemon Athletica, a yoga-inspired athletic apparel company, constantly adds value to its community through its blog by providing posts on topics that their core followers would appreciate. Some of the most recent posts were on how to do a handstand, protect the lower back, and explore a new city.

Readers will get a taste of the massive knowledge bank available at your company. Take your mind off of marketing, and you’ll find that the analysis that you provide sells your company better than a press release ever could.

5. Welcome Criticism

Oftentimes, corporations shy away from opening up their websites and blogs for commenting and interaction, because they are afraid of the harm that criticisms may cause. Make it a policy to welcome criticism, thinking of it as an opportunity for feedback and improvement. There are lots of ways to deal with negative feedback, so don’t be afraid to open up to your community.

6. Outline a Comment Policy

Be aware that if you open up your blog for full feedback (which you should), you will get a variety of comments — constructive, complimentary, hateful, and spam. Be prepared for everything. Create a comment policy that your team can follow, and make sure everyone is on same page. Outline the types of comments that should be responded to, deleted or passed along for follow-up.

7. Get Social

Make sure your blog is open for comments and utilizes share tools, such as Facebook, Twitter and Digg. Share tools allow your users to pass along your content. Why not allow your readers to promote your work?

Put forth an effort to respond to comments or forward them on when a specific employee could offer the best expertise in that area. Make sure each employee maintains a personable tone when responding to comments, so that readers know that your bloggers are genuine.

Lastly, if you haven’t done so already, implement a social media strategy for your blog, creating the appropriate profiles across social networks that your readers and customers are active on. Usually, Facebook and Twitter are a good start, and YouTube is a must for video-sharing. When you post on your blog, announce the new post on your social networks and ask for your readers’ opinions on the subject.

Promote your social presence on your blog, by implementing links, buttons and widgets that link to your social profiles. This will enable readers to stay connected with you across platforms. Whole Foods’ blog, Whole Story, for example, displays its social links prominently at the top of the blog.

8. Promote Your Blog

Just as you would promote any other company initiative, get the word out about your blog. Share the URL on your website, social networks, business cards, e-mails, and advertisements.

Without promotion, building an audience can be difficult. Get behind the quality work that your team is putting into the blog and promote away.

9. Monitor Mentions and Feedback

One way to get a pulse on your blog and its effects on the community is to monitor mentions and feedback. Set up Google Alerts for your brand, blog name and any keywords that might be relevant. Search on Technorati and Twitter for those set terms.

To make things easier with Twitter, set up custom search columns in a Twitter client, such as Hootsuite, Tweetdeck or CoTweet. The columns will update in real time, keeping you up-to-date on brand and blog mentions at all times.

Getting more sophisticated, you should look into social media brand management tools, such as Radian6, for monitoring keywords across social sites.

10. Track Everything

You’re probably accustomed to tracking everything, and your blog is no different. If your blog is a page on your website, make sure your current web analytics tools are set to track all the same data that it monitors on your website. If you don’t currently have a web analytics tool, check out Google Analytics, a free analytics tool with an easy-to-use interface.

At the minimum, make sure you’re tracking site traffic, where referrals are coming from, and traffic-wise which posts are doing best. Learn from the data and adjust your blogging guidelines accordingly.

(Via Mashable!.)

This week’s edition includes some easy ways to make a difference with social media, a look at how video conferencing technology is improving education, some new social strategies for businesses of any size, and much more.

Social Media

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• Dear Foursquare: This Is Not the Right Time to Sell

  The location-based network’s extraordinary growth and buzz have caught the eye of Internet heavyweights, notably Yahoo. But if the Foursquare team aims to be a worldwide game-changer like Facebook and Twitter before them, it may be wise to forego the big pay day and keep on truckin’.

• 9 Ways to Do Good With 5 Minutes or $25

  Social media makes it easier than ever to make a difference. Whether you can donate a little bit of time, or a little bit of money, check out these easy ways to contribute on the web or on your phone.

• How Social Media Can Effect Real Social and Governmental Change

  Transparency, open APIs, and free-flowing information are just a few of the ways societies and governments can be improved. This post discusses some important social media campaigns that have made a difference.

• 4 Tips for Tapping Into Twitter Conversations
  Twitter is so much more than just sending updates and links into the void — it’s the world’s real-time conversation. If you want to take part, heed the advice in this post.
• Exclusive: Tour the ‘If I Can Dream’ Command Center [VIDEO]

  The interesting new reality/online video hybrid show ‘If I Can Dream’ hit the web on March 2nd, and its impressive production and technical values have turned more than a few heads. This exclusive tour of the show’s HQ sheds some insight on the unique experiment.

• 5 More Ways to Go Green for Earth Day

  Earth Day may have come and gone, but that doesn’t mean you’re off the environmental awareness hook. Explore these social strategies for going green any time of year.

• How Social Media Helped Travelers During the Iceland Volcano Eruption

  The Icelandic volcano eruption cost millions in airline revenue and left thousands stranded, but it may have opened new windows of communication. See how travelers and airlines took advantage of social channels to relay vital information that call centers and websites could not.

For more social media news and resources, you can follow Mashable’s social media channel on Twitter and become a fan on Facebook.

Tech & Mobile

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• HOW TO: Give Your iPhone a Spring Clean

  With so many tempting apps available for download, it’s easy for your iPhone to get cluttered. Well spring is here, and it’s time to organize your mobile life. Check these tips on streamlining your beloved handheld.

• 5 Ways Classrooms Can Use Video Conferencing

  Web-based video chat has allowed students to connect with a world of experts and curricula that were previously unavailable. Take a look at these five examples of high-tech education in action.

• 10 Free iPhone Apps to Help You Go Green for Earth Day

  Environmentalism doesn’t stop at your desktop. Staying green on the go can be a little bit easier with these 10 resourceful iPhone apps.

• 10 Excellent Examples of Recycled Gadgetry

  If you’re all about gadget-themed decor and apparel (and who isn’t really?), you won’t want to miss these awesome products, built from the circuits and wires of yesterday’s tech.

For more tech news and resources, you can follow Mashable’s tech channel on Twitter and become a fan on Facebook.

Business

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• Why It’s More Important Than Ever To Be an Early Adopter Brand

  If your business aims to compete at the speed of social media, it’s critical that you be ahead of the curve on the latest trends. This post discusses why.

• HOW TO: Reignite Your Business Network Online

  Without a viable network, your business probably wouldn’t be successful. If that old Rolodex or business card pile is growing stale, here are some tips for reconnecting online.

• How Recruiters are Using Social Media for Real Results

  Social media has opened up a whole new channel for recruiters to scout. Here are some tips from the pros who have landed great candidates from the social web.

• How Companies Can Use Sentiment Analysis to Improve Their Business

  What are people saying about your brand on the web? Is it good or bad? How bad should it get before you intervene? These questions can be answered by employing a sentiment analysis strategy.

• 5 Unique Ways to Use Twitter for Business

  Contests, customer service, recruiting — it’s all been done on Twitter. If your business is looking for some fresh ideas, be sure to check in here.

• 8 Social Media Strategies to Engage Multicultural Consumers

  The purchasing power of multicultural consumers is growing exponentially. If you want to reach them, you need to understand how to connect. This post has some tips on using social media to do so.

• 5 Masterminds That Have Redefined Startup Life

  Along the road of Internet entrepreneurship, there have been thought leaders who took risks, and changed the game for everyone. Check out these five profiles of some of the most influential minds in tech business.

• Why Retention Should Be Your Top Priority in Social Media Marketing

  If your business model hinges only on how virally your product is shared, you may be missing the bigger picture. For long-term sustainability, customer retention is key.

• Top 10 YouTube Tips for Small Businesses

  YouTube is a too-often neglected channel for promoting your business. Because it’s free and has incredible reach, it’s the perfect platform for small businesses to set up shop. Here are 10 best practices to note while exploring your web video strategy.

• HOW TO: Add Blogger Outreach to Your PR Plan

  The opinions of bloggers reach far and wide, making them a great vehicle for your brand. If you haven’t added blogger outreach to your PR arsenal, read these tips for best results.

For more business news and resources, you can follow Mashable’s business channel on Twitter and become a fan on Facebook.

(Via Mashable!.)

Check out these indispensable resources which include an exclusive peek inside YouTube’s inner sanctum, a swath of in-depth iPad coverage, and some essential social business tools.

As if that’s not enough, there are always those hilarious cat videos.

Social Media

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• How a Facebook Group Helped Reunite a Band for Charity

  The band God Street Wine became popular in the 90s and played their last official show in 1999. But thanks to a group of fervent Facebook fans, the band is reuniting in NYC for a good cause.

• Top 10 Recut Movie Trailers on YouTube [VIDEOS]

  We’ve picked ten of the best recut movie trailers on YouTube that add a horror angle to the most light-hearted of films.

• 3 Ways Live Events Improve Online Communities

  While there is a lot of chatter about online communities, less is said about how to connect your online community members with each other, or with you, offline. Check out these three tips for improving your online community.

• The History of Location Technology [INFOGRAPHIC]

  Location-based social networks may be hot now, but location technology is nothing new. This infographic explores the history of location tech from primitive to advanced.

• Exclusive: Inside YouTube’s War Room

  Whether positive or negative, whenever a major social site rolls out a new feature, users respond very loudly. For their recent redesign, YouTube was prepared.

• Top 10 Funny Cat Videos on YouTube

  Whether you want talking cats, surprised cats, dramatic cats or nom-noming cats, this lists should tickle your funny bone with ten examples of the finest feline vids on the Internets.

• HOW TO: Clean Up Your Facebook Profile

  With all your friends, Fan Pages, apps, and friends’ apps, your Facebook feed can get pretty hairy. Check this guide for some quick tips on cleaning it up.

• 3 Tips for Managing Your Online Reputation

  As we spend more of our social lives online, our reputation becomes harder to manage across many networks. Here are some tips for keeping tabs on how the web perceives you.

• 6 Ways Brands are Using Social Media For Real-World Action

  Businesses should start thinking about new ways to mobilize their social media audiences to take action in the real world. Here are 6 great examples of just that.

• 5 Ways Mega Charity Events Can Harness the Power of Social Media

  Mega charity events like Twestival and 12 for 12k have demonstrated fantastic principles for grassroots cause efforts. These 5 pointers came from social media experts in the non-profit sector.

For more social media news and resources, you can follow Mashable’s social media channel on Twitter and become a fan on Facebook.

Tech & Mobile

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• iPad App Hands-on Reviews: Twitterific, Netflix, and ABC [VIDEO]

  Want to see some of the most anticipated iPad apps in action? Check out these video reviews.

• 10 Great Sites for Watching Video on Your iPad

  As we know, Apple and Flash (by Adobe) do not intend to play nice anytime soon. However, there is hope for mobile web video in the form of HTML5. Here are 10 sites that utilize the new code to render video on the iPad.

• 3 Ways to Destroy an iPad [VIDEO]

  Whether for marketing, science or sport, some individuals are more interested in destroying the iPad than in ogling its sleek design. Check out these three videos and quench your thirst for techno-destruction.

• 10 Awesome Apple iPad Cases

  Apple’s iPad hit shop shelves last weekend, so we thought we’d bring you the best cases you can currently buy — as well as some coming-soon options that might be worth holding out for.

• 5 Fantastic Free iPhone E-book Reader Apps

  In case you’re not grabbing an iPad any time soon, we’ve pulled together a list of five free apps that offer you e-book reading abilities on your iPhone.

• 4 Web-Based Meeting Schedulers Reviewed

  A slew of online applications are attempting to eliminate the headache of scheduling meetings. Here is the run down of four applications that just might make the logistics a little easier.

• 3 Reasons to Get Excited About the Apple Game Center

  This summer, the iPhone and iPod touch will get an operating system update (iPhone OS 4.0) that will include a new service called the Game Center. Here’s why we’re psyched about it.

• The 10 Best ‘Get a Mac’ Ads

  Love them or hate them, Apple’s iconic ‘Get a Mac’ ads made a huge impact on pop culture. We’ve learned that the campaign is slated for the deadpool, and rounded up ten of our favorites.

• 10 Free Services to Monitor Your Site’s Uptime

  You can’t sit staring at your website(s) 24 hours a day to ensure it’s up. Fortunately, there are free services out there that can do it for you.

• How Publishers Plan to Monetize iPad Content

  The release of the iPad has the publishing world wondering if paid digital content will put the industry back in the black. A few publishers are already taking some interesting approaches.

For more tech news and resources, you can follow Mashable’s tech channel on Twitter and become a fan on Facebook.

Business

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• 5 Tips for Using LinkedIn to Find Star Employees

  Successful business people are always looking for their next rock star employee. The good news is that the latest LinkedIn stats – 60 million professional profiles spanning 200 countries – would indicate this is a good place to look.

• Top 5 Ways to Make Your Site More Fun

  Just like sex, fun sells, and by using the theories of game mechanics and the Funware Loop, you can make your website or application more engaging for your users.

• 10 Essential Social Media Tools for B2B Marketers

  Like anything else, social media marketing is easier, more efficient and more effective if the marketer has the right set of tools. Here are 10 essentials for B2Bs.

• How Businesses can Harness the Power of Online Communities

  Online communities, whether they are managed by their related companies or not, are enormously valuable. Here are some strategies for maximizing their business potential.

(Via Mashable!.)

Facebook Insights shows some demographic information on your page, but is limited to information about interactions with your fans.  The free Google Analytics tool offers more sophisticated and comprehensive data.  Adding Google Analytics to your fan page can be done easily but requires some special steps.

One of the limitations of Facebook fan pages is they can only run limited JavaScript. Google Analytics needs JavaScript code included on a page to correctly track visitors in the traditional way.  And running JavaScript won’t work on your fan page…

However, there is a new solution.  Using free and opensource FBGAT (Facebook Google Analytics Tracker), you can get Google Analytics working on your Facebook fan page. Now you can track visitor statistics, traffic sources, visitor countries, and keyword searches with all the other powerful reporting of Google Analytics.

What follows are the instructions to set up Google Analytics tracker on your Facebook fan page. (Note: Your fan page must use an HTML application like static FBML for you to use this method.)

#1: Create a Google Analytics account

If you already have a Google Analytics account, create a new website profile to separately track visits to your Facebook fan page.

Where it says ‘Add a Profile…’, simply paste your fan page URL or use Facebook.com.

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After the step above, Google will display your tracking code. The tracking code generally looks like this: UA-3123123-2.  Note: Google will tell you to activate the website.  You do not need to do this.

#2: Get your tracking images

The way to work around the Facebook JavaScript limitation is to generate custom images. FBGAT is a free tool that will generate your custom image code to track visits on each of your Facebook fan pages.

The above screenshot shows what the code generator looks like.

Here’s what to include in the fields shown above:

• Analytics Code: This is the tracking code that you got in step #1. (It is very important that you enter this correctly.)
• Domain on Analytics: The domain name you created in step #1 (use Facebook.com if you used it in step #1).
• Page Link: This is to let you track the page on Google Analytics. What would you like to call your page so that you’ll recognize it in Analytics?
• Page Title: This is for your reference.

After clicking the ‘Generate Code’ button, you’ll get a code which you’ll need to copy in full. You’ll have to generate a separate code for each fan page you want to track and place it as shown in step #3 below.  Note: If you have multiple pages powered by FBML, you can do this for each page.

#3: Add the code to Facebook

Place the code generated as shown within your Facebook page using an app like Static FBML.  Programs like Static FBML allow you to add HTML to your pages.  By simplify editing your Static FMBL pages and inserting the code from step 2, Google Analytics will track all visits to those pages.

You can place the code anywhere as long as it does not disrupt functionality of your existing page. I prefer the top or the bottom of the page.

That’s all there is to it. The tracking has begun. Google Analytics will now need about 24 hours to show you a report of your visitors.

Tracking Visits to Your Fan Page Wall

The wall might be your main page. To track this, again you will need to create a page with static FBML. The only difference is that to show this on the wall, you are required to make it a box. Just click on the (add) on the Box, and it will be added to the wall. To change this setting, click on ‘Application Settings’ under the FBML that you would like to create as a box. As with other pages, please note that you have to create a unique tracking code for this page as well.

What do you think? Will you be able to better justify your Facebook marketing with this added insight? Please comment below.

(Via Social Media Examiner.)

As most search engine optimization (SEO) experts are aware, getting a first-page Google result is harder than ever. Not only do Google’s search and indexing algorithms continue to evolve in complexity, but Google has given over more and more of its search results real estate to ‘blended’ search results, displaying videos and images towards the top of the first page, and pushing down—and sometimes off the page—traditional web results that would have otherwise competed for top rankings.

But where problems arise, so do opportunities. Although Google’s newfound enthusiasm for video has created more competition for fewer traditional search results, it has enabled sites with video assets—even sites that would otherwise score poorly in the Google index—to successfully achieve first-page rankings. In fact, Forrester Research found that videos were 53 times more likely than traditional web pages to receive an organic first-page ranking.

Here’s what a blended search result looks like for the search query ‘777 built in 4 minutes‘:

Those images at the top of the search results are video thumbnails, and today, there’s only two ways to get there:

1. Upload your video to YouTube.

The advantage of this is that you are 100% certain to be indexed into Google’s search engine. This does not guarantee you’ll get a first-page result, but at least it ensures that Google knows your content exists.

The drawback, of course, is that anyone who clicks on a YouTube result will be taken to YouTube, which may be fine if your goal is branding (i.e., you only care that people watch your video). If your goal is driving traffic, as is typically the case with SEO, this won’t be a successful strategy.

Your other alternative is:

2. Video SEO

Video SEO is a set of techniques designed to make sure that:

• Google finds your video content
• Google successfully indexes your video content
• Google will display your video content when specific keywords are entered as search terms

Here’s how to make it work:

You Need Video Content

Google is fairly flexible in what it considers to be video content. You can use actual video footage, but screen captures, slide shows, animated PowerPoint slides, and other content will work just as well. Google can’t actually ‘see’ what’s inside the video content, so it relies on title and other meta-data to determine what content your video actually contains.

Submission, Not Discovery

With traditional web pages, Google utilizes crawlers to discover and index web content. Unfortunately, Google can’t read Flash very well (although it is trying), and as a result, most video content is invisible to Google’s search crawlers. Therefore, the best way to appear in Google’s blended search results is to submit your video to Google using a Video Sitemap. This is similar to an XML sitemap, but is formatted specifically for video, and only contains information about your video content. It is submitted using Google’s Webmaster Tools.

The most common error in Video SEO is to assume that because you have submitted the web page on which a video resides, that the video content itself is being indexed.

You’ll also need to make sure that you have a robots.txt file on all video pages, to ensure that Google can easily verify that the locations on the Web you’ve submitted do in fact exist, and that they contain embed codes which indicate the presence of a video.

Title and Title Tags

When ranking videos, Google primarily considers the match between search keywords and the video title. Although Google allows you to submit other meta-data such as description and keywords, these currently don’t have much influence on your search ranking. Google likes it when the title tag of the page matches the title of the video, and will give a higher weighting for results where this is the case.

Video SEO is Long Tail

Like traditional SEO, you’re much more likely to see results with Video SEO if you target more specific, or longer tail, search terms. A video titled ‘Dog’ is unlikely to produce a first-page ranking, while a video titled ‘German Shepherd Police Dog’ will be more likely to score well in Google’s algorithm. Since Google can’t determine the actual content of the video, you might consider submitting the same video multiple times with different titles that match potential search terms.

New and Small Don’t Matter

With traditional SEO, the age of a website is an important consideration for Google in deciding its ranking. Google also considers things like the number of pages on the site, and the number of links to the site, along with the importance of the places those links originate.

In Video SEO, none of this matters. This means that even new sites and small sites can compete on equal footing with larger and more established players. Publishers who are too small or too new to even consider traditional SEO can still be taking advantage of Video SEO opportunities.

For the Foreseeable Future, Video SEO is a Winning Strategy

As time goes by, Google’s discovery and indexing of video content will no doubt become more sophisticated, and as competition for video results increases, it will become harder for sites to achieve these first-page rankings. However, the number of web pages still massively outnumbers indexed video assets, and for as long as that continues, publishers will have an opportunity to jump to the top of Google’s search results through Video SEO.

(Via TechCrunch.)

I’m often asked by entrepreneurs and business owners whether it is worth blogging, and if so, what they should blog about. On the first question, the answer is obvious to me — you must blog as an entrepreneur.

In this post I’ll cover why you need to blog, how to determine what to blog about, and finding your blog’s voice.

Why You Must Blog

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I believe that blogging in your business is vital to creating a public personae and making your company more accessible. In an era where companies like Zappos have differentiated themselves based on service, it is important to be public and accessible.

My industry of venture capital, for example, has been shrouded in secrecy for 30 years, making the process of raising funds opaque for most entrepreneurs. When I started my first company in 1999, there were almost no public sources of venture capital fund raising information. Years later I discovered the blog of VC Brad Feld, then later VentureHacks, and Fred Wilson’s technology & VC blog, each of which clarified and demystified the venture capital process.

So when I started blogging, I mainly viewed it as ‘earned media,’ or a chance to let entrepreneurs get to know me by sharing my thoughts online with complete transparency; a concept that is repeatable for any business.

In less than a year I’ve attracted a large monthly following of readers who come to my blog to discuss how to build startups, how to raise money, and to get my thoughts on technology markets. By publicly sharing my thoughts, I’ve been able to engage in online discussions with people all over the world, and though it was an unintended consequence, my deal flow has gone up dramatically. In other words, blogging can be a valuable networking tool and help the bottom line.

What Should You Blog About?

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Start by defining the audience with whom you want to have a relationship. Presumably they are your customers, partners, suppliers and your broader industry as a whole. You should think about what kind of information they would find valuable. You should also try to talk about something that is differentiated from what other blogs in your field cover, even if your approach is just slightly different or new.

Make sure the topic is something that you’ll have a passion for writing about on a regular basis. If you’re not going to keep up with your blog, you shouldn’t start one in the first place. It’s a commitment, believe me. If you pick a topic that relates to your customers, but you’re not that passionate about it, then you may have a bigger problem on your hands!

The Right and Wrong Way to Blog

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Let me give some examples of the right and wrong approach to blogging.

Right: I always liked the Mint.com blog. Even in the early days when they were relatively unknown, they blogged about personal finance. They talked about how to manage credit and balance your bank account — obvious topics for a startup focused on managing personal money. They were able to take a leadership role in talking about managing your money in a way that supported their brand and created a community around their product.

Wrong: A friend of mine has a company in the personal finance space also. His blog was all about how to run a startup and raise venture capital. He was outrageous, brash and crass in his style, and I told him so. I said, ‘Your goal isn’t to be the cool kid in the venture capital circles. Your job is to build a great company and you’ll be a hero in entrepreneurial circles as a result of your success. Speak to your customers — that is what a blog is for.’

Finding Your Blog’s Voice

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So you know you need to blog, and you’re convinced you ought to write about something you’re passionate about and that speaks to your customers. How can you create something that people will want to come and read every day?

1. Be authentic

The thing that kills most blogs, in my view, is when you can tell that the writer is just going through the motions. You need to find a ‘voice’ that is authentically yours. People will get used to your style and your style will become your signature.

2. Be transparent

The ‘old school’ way of getting media attention was to submit press releases. These were artificially crafted documents that were filled with glowing reviews of your company. In short, they felt fake. The best way to establish your voice is to be transparent.

Be willing to talk like a human being. Be willing to show feelings and a point of view. Let your inner self come out rather than your ‘inner bullet point.’ Don’t use too much lingo. Don’t feel like your prose has to sound like it was crafted by a university professor. Just speak!

3. Get inside your readers’ minds

I give this advice often and in many scenarios, including public speaking. When people speak to many audiences, they sometimes get into a canned routine. They give the same presentation no matter which crowd they’re addressing. The key is that each time you present, you need to think about who is in the audience and what they want to hear. The same is true for blogging.

On my blog, my audience is made of startup entrepreneurs and probably other VCs. When I write I try to be mindful of who these people are, the knowledge I assume they have, and what I believe they want to know.

4. Solicit feedback

I ask people what they want to read about. I regularly ask for feedback on what I’m writing. When people give me good suggestions, I try to cover those topics.

When community members write awesome comments, I’ll sometimes write a post about what they said to highlight them and their contributions. In my opinion, the best way to build an audience over time is to engage with them and to highlight those that really contribute positively to you.

5. Don’t be offensive or take big public risks

I sometimes read blogs that get extreme. I read a blog once that jokingly suggested ‘offering your angels cocaine if that would get them to invest.’ It was intended to be funny. It wasn’t. And comments like this run the risk of offending people. This was a blog about personal finance, and I found the comment totally irresponsible and at odds with the brand image the blogger was trying to project.

I read a blog yesterday where the author was trying to make fun of a negative comment he got on his product. The blogger highlighted him and called him ‘retarded,’ which I, and I’m sure many others, find offensive. There’s no upside to this type of comment, but there’s a big downside. My esteem for him went down.

Further, unless your company revolves around taking stands on controversial issues, it’s best to leave your political commentary at home. Statements like these stand to upset or anger half of your potential customers no matter what side you take.

6. Have fun

This may be obvious, but if writing a blog becomes a chore for you it will show. Try to make your writing fun and it will be easier to stick to. It will also reflect in your voice.

Happy blogging!

(Via Mashable!.)

Between Twitter, Facebook, and Googles new social networking tool, Buzz, its hard to turn a corner without running into another social network. But how do you know which networking tool fits you best? Were here—with big charts and all—to help.

Last week Google Buzz made us ask ourselves what we wanted out of social networking. To answer that question, we charted what we liked and disliked about setup, privacy, usability, and other aspects of Buzz, Twitter, and Facebook. Here’s the result.

This chart doesn’t cover everything about every network out there. MySpace is (seemingly) on the decline or, at best, re-purposing itself. LinkedIn is really a business contact pool, FourSquare a geo-location game, and other networks generally too niche to be compared in the same aspects and categories.

For the simple read, here’s the full chart of our Buzz, Twitter, and Facebook comparison. We color-coded each answer to give a context of where it stood, in comparison to what we know is possible and what a smart user would like to see. Red means that you can’t rely on this network for this feature. Yellow indicates that the network offers it or makes due, but could definitely be better. Green means something works, and can be considered a selling point.

Click on the chart for a bigger view, or right-click to download the full-resolution file.

There’s a lot of text there already to parse through, but it’s obviously segmented and specific to each function. Having dug into the settings of each network and debated it with my fellow editors, I’ll try to offer up a concise take on how I’d explain each network to someone completely new to any of them. I hope it might spur some thought about which network you’re using now, too, and why.

Facebook

Facebook’s strongest feature, as it stands now, is that it’s relatively easy to figure out who your ‘friends’ are. You can pull them from your webmail address book, sure, but you have to check off those you want to be a friend with, and they have to reciprocate. After that, you start seeing their status updates, photos, and other activities on Facebook.com, right when you log in. Simple enough, right? Not exactly.

You cant, or at least shouldnt, create two separate Facebook accounts for personal friends and work contacts/co-workers/casual acquaintances, all of whom are likely to hit you up on Facebook sooner or later. So its up to the user to create groups of friends, set what those different friends can see. Also, your Facebook identity is tied to certain ‘networks’—an employer, a school, a location—that you have to remember to set controls for, too. Dig around and youll almost certainly find the very fine-grain controls you might need. But then, every few months, Facebook changes up their offerings, for better or worse, and it’s up to the user to notice and re-learn how to decide what’s private, to whom, and, in a much more worrisome way, what’s being made public and search-able on the web.

Facebook does have a pretty great iPhone app, and offers a good amount of access to third-party clients like Brizzly and TweetDeck. But they’re still limited in some ways meant to drive you to the web site, and their non-iPhone mobile apps and sites are tough to love.

Twitter

What’s easy to like about Twitter is the simplicity. You get an account, you see a suggested list of famous users that you can feel free to ignore, and then you’re asked to write 140 characters about something, anything. It will be made public, search-able, and able to be re-broadcast by other users, unless you’ve decided to lock your entire account and require your permission to view it. You can follow other people, block the occasional jerk from following you, reply to others’ posts, message other users privately (if you both follow each other), and, over time, you’ll learn about third-party apps and context tricks that make the service make more sense. I started using Twitter one day into my first SXSW, and I had it mostly figured within one or two over-eager days.

That simplicity, and reliance on third-party sites and apps for picture posting, link shortening, and the like can be confusing to newcomers that aren’t into digging around, for sure. And the speed and volume of the main stream can be overwhelming and off-putting. But Twitter has grown slowly into a network that adapts to users’ needs, whether by force or through user innovation. If you don’t like how noisy and fast your main feed is, creating a list of high-priority friends and thinkers will do the trick. As you figure out what you like and don’t like about Twitter, you’ll be able to find third-party apps and interfaces that cater to those interests. We’d love to see expanded features here or there (for discovering who’s following you, and perhaps hiding certain posts from all but a few close followers, for example), but Twitter is a pretty novel solution for those who like to share short updates with the web at large.

Buzz

Whatever we write about Buzz will be slightly inaccurate in a week’s time, most likely. Buzz is brand new, and already it announced an apology and upcoming ‘fixes.’ From what weve seen, though, it seems like it wants to be the solution that FriendFeed never was to tracking your friends and contacts multi-varied interests. Some friends change their IM status to say whats up, while others post on Flickr, Twitter, their own blog, and other places. Rather than making you head to each site, or make those friends become endless self-promoters, Buzz aims to connect you to everything your friends are doing from a place youre already familiar with—your Gmail and Google contacts.

And that, of course, is where the uproar started. Buzz showed up, suddenly, inside Gmail, and when asking users to sign up, assumed too much that they’d like to turn their email contacts into people they ‘follow,’ and maybe make that following status public. If Google could reassure Buzz users that what they did on the network was only among their followers they’ve individually approved, it would be more appealing. The service also needs a dedicated home, instead of being spread across mobile sites, Gmail, Google Maps, and elsewhere, and gain better controls for how much ‘buzz’ flies at you. But it’s promising, still, because it’s not a public-type Twitter, or a walled-off Facebook, but something else entirely.

Which Social Network Fits You Best?(survey software)

How would you revamp our chart of social network strengths and weaknesses? What did we get right, wrong, and miss entirely? We’re open to your ideas, suggestions, and links, in the comments.

(Via Ian Scott.)

is a weekly column by Mashable Co-Editor Ben Parr, where he digs into social media trends and how they are affecting companies in the space.

Google may have finally figured out social media, even if there have been some major slip-ups in the way. The implications of that realization could dramatically change social media as a tool and as an industry.

On Tuesday, February 9th, Google launched Buzz for Gmail, a service for sharing thoughts, multimedia, and your social media feeds with your friends utilizing Gmail as the conduit. The result: over 160,000 Google Buzz posts and comments per hour.

It’s becoming increasingly clear that Google didn’t launch a small addition to Gmail — no, it has dropped a nuclear bomb whose fallout will permanently alter the social media landscape. I could never have predicted that it would become so popular so fast when I first learned about it.

Why? Why has it grown so rapidly? Why has it riled up such strong emotions on both sides? Are the privacy issues going to permanently damage Google? And most of all, what does Google Buzz mean for Twitter, Facebook, and the rest of the social media world?

I’m going to tackle all of these questions and more in this week’s in-depth column.

Google Buzz’s Skyrocketing Usage

While it’s still very early into Buzz’s life cycle, initial indications show that Google has a hit on its hands. Linking Buzz to Gmail’s millions of users has clearly brought people into the company’s new social domain.

Google has only released two numbers so far: there have been over 9 million posts and comments in about 56 hours, amounting to around 160,000 posts and comments per hour. That’s even more impressive if you consider the fact that most users didn’t get Buzz until Wednesday the 10th.

The other number: over 200 mobile check-ins per minute, nearly 300,000 mobile check-ins per day.

Those numbers are simply stellar.

Why Have Users Embraced Buzz?

It’s a question that has both simple and complex answers: why has Google Buzz taken off as a service (thus far) in ways that Orkut, Google Friend Connect, and Google’s other attempts at social media did not?

Let’s start with the most obvious one, and one I think was a brilliant move, despite the privacy issues: it’s wired directly into Gmail. With a flip of a switch, Buzz gained tens of millions of users. With the Buzz tab just directly under ‘Inbox,’ the service creating its own unread count, and Buzz emails flooding inboxes, how could people not try it out?

The embrace goes deeper than that, though. I asked the Mashable Buzz community the following:

‘Why do think Google Buzz has gained traction so quickly? What’s the #1 reason you find yourself using Buzz?’

Here are some of the responses we received that I believe really sum up Buzz’s popularity:

– Adrian Eden: Ease of use and simple interface

- Eyal Herlin – it just works for me. i like the zero effort setup and the making of connections easy

- Sheldon Steiger – #1? It’s embedded into Gmail. After that, it seems to be exposing me to people and subjects that were not readily visible in the other networks.

- Roy Ruhling – On a scale of 1-10 for ‘socialness’ of social networks Twitter is about a 3, Facebook is about a 4 and Buzz is about a 9. It honestly and truly connects people from all over the world instantaneously

- Daniel L – The main reason buzz is growing so quickly is because it is easily accessible to Gmail’s large and already established user base. Normally, Gmail is the one site i always have open because it has my calendar, my to do list, and my chat all in one window. Because of this, i always see when i have new Buzz, and i will tend to check it and respond. This is the #1 reason i use it — convenience.

Summary: Easy to use, accessible, convenient, closer social circle, moves in real-time, engaging…

Google’s got a monster on its hands.

Addressing the Privacy Issue

One of the obstacles to Google Buzz’s growth — and a major point of criticism — has been the privacy issue. Since it’s linked directly into Gmail, people can figure out your email address. Since it auto-followed your most emailed friends, people could figure out your email habits.

All of these issues are legitimate, but here’s the thing: Google is responding with lightning speed. Yesterday the search giant made some serious privacy tweaks, making auto-follow into auto-suggest and giving you the ability to completely kill Buzz if you so choose.

In a few months, few will remember these privacy snafus. Just as people have forgotten about the Facebook News Feed fiasco and other Facebook disasters, people will forgive and forget about Buzz’s initial privacy concerns.

In that sense, Google will get the best of both worlds: it has seeded Google Buzz with people and content via the auto-follow and automatic opt-in features, but it won’t feel the heat for privacy issues due to the recent changes to both. It may have been unintended, but it was savvy.

The Potential Impact on Twitter and Facebook

Now that we’ve established that Google Buzz is growing and isn’t likely to go anywhere anytime soon, it’s time to look towards what will happen next.

If Google Buzz is here to stay, what does that mean for the two kingpins of social media, Twitter and Facebook?

If you don’t think both companies haven’t had constant meetings over the potential impact of Buzz, then you are kidding yourselves. There’s no way both companies don’t have people analyzing scenarios and Google’s plan for its social media wunderkind.

To analyze the potential impact of Buzz on both services, lets look at the key questions for Twitter and Facebook, and some possible answers:

Q: Will Buzz Kill either Facebook or Twitter?
A: No. There’s probably nothing that could kill either service. The user bases are too large and passionate for that to happen.

Q: Could Buzz slow down the growth of Fb/Twitter?
A: Absolutely. Imagine that 15 million people are spending 15 more minutes in their Gmail inbox because of Buzz, whether that’s browsing what their friends are saying or creating their own posts. There are only 24 hours in a day, so that time has to be taken from somewhere.

Yes, part of that time is being taken away from tweeting and facebooking. Even if it just means one less status update per person per day, that adds up to millions of updates lost to Buzz.

The effect could be a lot worse. We just can’t know yet.

Q: Could Buzz become bigger than Twitter?
A: It already is:

While we can’t pinpoint an exact number, Twitter has probably around 18-25 million users worldwide. Heck, let’s say there are 30 million to be generous. Gmail has over 38 million uniques in the U.S., and that was back in September 2009. Worldwide, that number is simply larger.

Yes, there are far more tweets than comments/posts on Buzz right now, but beating those engagement numbers isn’t out of the question for Buzz.

Q: Could advertisers and brands switch some of their dollars and focus from Facebook and Twitter to Buzz?
A: With millions of people using Buzz, how could they not?

Buzz is already taking a chunk out of Twitter, Facebook, and other social media services. That’ll only grow as brands and advertisers better understand what they can do with Buzz and its millions of users. Buzz is equivalent to throwing a giant super magnet into a room filled with nails.

Predicting How Google Buzz Will Play Out

Google Buzz has landed, and its impact is already changing the landscape. Gmail integration, real-time commenting, ease of use, and a new base of users that might not have been as socially engaged are now part of the Buzz universe.

Not only can you expect Facebook and Twitter to respond with their own features and partnerships, but you can expect developers to shift their focus as well. Remember last year when there was a Twitter app gold rush? I do — as the service skyrocketed, countless developers embraced Twitter’s API and built amazing apps on top of it. Facebook had the same experience when its platform first launched.

Now it’s Google’s turn. Buzz is an open platform, meaning that developers will soon be able to create new apps for Buzz — everything from iPhone apps to analytical services will be built on top of it.

Now if Google wanted to really shake up the developer ecosystem, it could offer ad revenue share for Buzz apps and its own app store. Gmail advertising is already well developed, and if you haven’t noticed yet, Buzz already has Google ads being placed against it. Offering apps the ability to quickly and easily monetize within Google Buzz could really take away from development resources being placed towards Twitter, Facebook, and mobile platforms.

If Buzz can keep up the momentum, everyone from publishers (like ourselves) to developers to Fortune 500 companies will have to pay attention to the conversations happening on Buzz. If this thing can drive traffic or put a big brand on its toes because of a buzz that goes viral, then there’s no telling how far it will go. Oh, and Google’s only just begun with this thing — more killer features are in its immediate future.

The social media landscape has been permanently altered. To ignore Buzz would be a costly mistake, because Google has finally created the definition of a game-changer.

(Via Mashable!.)

This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.

What’s the most important piece of your business’s web presence? Your website, of course.

Creating a website requires a good deal of thought; it’s important to plan what information you want on the site, what the layout will look like, and how you’ll connect each piece together.

Think of your website as your hub; it’s what people will see when they look for you. Here are four elements of a successful business web presence that can help ensure that your first impression is a good one.

Before We Begin

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Your very first step should be to define the goals of your website. Most businesses should have at least three: to create an online presence, to differentiate your business, and to capture leads.

1. Creating an online presence is the most basic reason for building a website. This means building a site that includes your business information, highlights what makes you special, and gives consumers a way to contact you.

2. Making your business stand out takes a more advanced strategy. Maintaining a blog that portrays your thoughts and insights can help your website stand out and help consumers better understand your business.

3. A good business website can be used to capture potential leads. As the site grows it becomes a community for customers and potential consumers. Connect with potential consumers and find a way to continue marketing to them. Your website can be the elevator pitch and your connection the long sell.

The Website

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With our goals in mind, we can begin to explore specific elements of a strong website.

The homepage will generally be the initial point of contact with your consumers. A good homepage will answer the questions ‘What do you do?’ and ‘Why should I trust you?’ Consumers will make a split-second decision on whether they’ll stay to learn more or go to a competitor. Don’t lose them at the start.

An ‘About’ page can further reinforce the trust factor. Explain exactly what your company does, in-depth. I want to know who you are, why you do what you do, and what makes you special. This page should make an impact and impress your consumers.

Finally, create a ‘Contact’ page. This page should clearly explain to your customers how to get in contact with you. Make sure it outlines your address, phone number, email address, and any other way someone can reach you. You might even want to include a Google Map with directions to your store or office.

These three pages create a basic online presence, but not much more. If you want to set your business apart from everyone else, the best way to do that is to create a company blog.

The Blog

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For some reason, many business owners shy away from blogs. What they don’t realize is that most business ‘News’ sections are blogs. ‘Blog’ simply defines any continually updated news or content section of a site. In fact, this is technically a post on a blog.

So why is a blog important? For one, it shows that you know what you’re talking about. It helps you identify yourself as an expert or unique. Secondly, a blog is constantly updated. It gives readers a reason to come back to your site. The more contact you have with your consumers, the more likely they are to buy from you.

Also, consumers have become savvier and will search out information. They want more than a simple explanation of what your product does. They want to know how to use your product, examples of interesting things people are doing, and how you can make their life easier.

After you have a site with information and a blog that is ever-growing, you’ll begin to experience a growth in site traffic. It would be a shame to ignore these potential customers. Which leads us to our next step; lead capture.

The Newsletter

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It’s here that we begin building leads from your website’s visitors.

The first and most important element is a newsletter form. I use Aweber to handle my own personal newsletter sign ups and delivery. I just write the actual newsletter and format it.

There are a number of other services you can use too such as MailChimp and ConstantContact; it simply depends on what you want. Do your research and choose a program you like. The newsletter cost quickly pays for itself. Email marketing is one of the most effective ways to generate sales.

Getting consumers to sign up for your email list means you no longer have to wait for them to come to you, you can go to them. You can offer your core consumers specials and keep them up to date on new products or changes.

Social Media Accounts

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Another option for capturing leads is social media. Microblogs and social networks such as Facebook and Twitter can help you connect with and contact those within your core community. For this strategy to work, your blog should serve as a central hub. The hub sends consumers to your respective social media profiles to build the connection.

Businesses with a Facebook Fan page can include a Fan box on the site to make it an easy process to fan the business page. If you have an active Twitter account, consider adding the ‘Follow Me on Twitter’ button. These two elements can help turn a one-time reader into a connected consumer.

When you’re building an online presence, the most important aspect is your website. It’s your hub and your first impression. Are you using the right elements to maximize your website’s effectiveness?

(Via Mashable!.)

Today, Twitter is ranked in the top 50 websites on Alexa, and in February 2009, a blog post by Compete ranked Twitter as the third most used social networking site.

The original intention of Twitter was to announce to your friends and family, in 140 characters or less, what you were doing, as you were doing it. People would be updated all the time on the status of their friends.

Nowadays, people have found tons of different uses for this social media site that answers the question ‘What’s Happening?’ 

I know many of you are already all over Twitter and are already familiar with its benefits as a professional working designer.

If you aren’t on Twitter yet, hopefully you’ll see why you need to join in the conversation and be a part of this social networking phenomenon. If you’re already on Twitter, I hope to share some tips with you that you may not have considered before. Here are 10 tips for using Twitter to help you network, find jobs, and/or build your business. 

1. Follow awesome designers and studios

They may not follow you back, but it gives you a good opportunity to join a conversation and get your name out there. Retweet their posts or comment on something they’ve said. They may also post valuable resources for you to check out. 

2. Use search.twitter.com to search for jobs or projects

People tweet ‘I’m looking for a web designer’ or ‘I need help finding a good logo designer’ frequently. Search often and you’ll be able to capitalize on those opportunities to land a client, or at the very least, spread the word that you’re a working designer and available for hire.

3. Help the community: answer fellow designers’ questions

Tons of other designers and developers ask questions about coding issues, program quirks, or client dilemmas and will be very grateful for the help you can provide. The next time they need help on a project or have too much work, they will hopefully think of you.

4. Share your design critiques with designers that ask for input

Network with other designers by commenting on the designs that they post. People generally love hearing what you think about their design (or else they wouldn’t have posted it on Twitter). This is a good way to connect with other designers and also showcase your own design tastes and expertise to your followers.

5. Post your newest projects and published websites

I love seeing what other designers are doing and enjoy it when designers post their newest projects. However, don’t spam your followers with tons of stuff you’ve done, keep it to one post to announce a new site being published or a new business card you’ve designed. Keep your tweets relevant and not (too) self-promotional, or else, you might find yourself losing many of your followers.

6. Tweet and discover new web resources

Post awesome articles and tutorials that you’ve found. I can’t possibly include every cool web design blog in my RSS reader (it’s already out of control) but I love reading the occasional cool post I see on Twitter from a blog I don’t subscribe to. Sometimes I find an awesome blog that I haven’t even heard of before! Twitter is a great way to trade information and knowledge.

7. Use #hashtags

Something I don’t utilize nearly enough, but is extremely valuable, is using hashtags to categorize and contextualize your tweets. It allows other people to find you on Twitter: someone clicks on a hashtag on their friends page to find similar content, and they land on your Twitter page. Voila – another connection has been made.

8. Find and follow people and businesses in your area

Design groups, design studios, and programmers are people you can find on Twitter. There are also many people near you, but outside of the design world that would be great to network with such as the chamber of commerce in your city or new businesses that need your services. You can use Twitter’s advanced search to find tweeple that live around your area.

9. Customize the design of your page

Create something that matches your blog or website and list the services you offer. You can use your Twitter background to display links to your other social media profiles. Customizing the look of your page goes a long way in terms of self-branding.

10. Build relationships

Creating relationships is the single most valuable part of Twitter in my opinion. It gives us the opportunity to network and socialize informally while sharing ideas and resources.

Join the conversation! Twitter may have started as a way to keep your friends and family updated on what you’re doing but it’s a valuable resource as a working professional these days.

Maybe you think that you don’t have time to get involved in another social networking site, but I think you can’t afford to miss out on the opportunities with Twitter.

(Via Six Revisions.)