Google Analytics in Depth

In this article, we’re going to delve into Google Analytics and start to tailor your account settings so you can get information you need much more easily. Google Analytics in Depth is my series of Google Analytics articles where we will explore Google Analytic’s beneficial features to help you get the most out of this powerful and free web tool.

In this first installment, we’ll be covering Goals and Funnels. For a general overview of site analytics revolving around Google Analytics, read Unleashing the Power of Website Analytics.

Defining Your Goals

Setting up goals in Google Analytics is the best way to measure the success rate of your website.

The easiest way to understand what goals are in Google Analytics is by discussing it with an example: ecommerce sites.

The aim of ecommerce sites is to sell goods to their visitors. Therefore, a completed goal would be a successful sale on their website.

This example hints at the first part of using the Goals feature in Google Analytics: defining what your site goals are.

• What do you want to measure?
• What are the factors that determine the success of your website?
• Are you after sales?
• Are you wanting to generate enquiries from prospective clients that want to hire you?
• Or do you simply want visitors to click around and spend more time on your site reading articles?

Once you know your goal (or goals), you need to work out how they will be measured.

For most sites, this will mean either identifying a specific goal completion page (or creating one).

For example, an ecommerce site might set up their ‘order confirmation’ page as their goal, because this page usually comes right after a finished sale. If you’re after client enquiries, then how about the page that is shown to users when they successfully send a message with your web form?

Adding a Goal in Google Analytics

If you haven’t added a goal yet, clicking on Goals in the left hand menu will show you a page that gives a brief overview of what Goals and Funnels are. At the bottom, click on the set up goals and funnels link to get started.

The second box after the Main Website Profile Information section will allow you to set up your conversion goals. You can group your goals together with goal sets, but to start, we’ll just look at setting up one basic goal. Click on the Add goal link on the left, preferably on Goals (set1).

After doing that, you’ll be faced with the Goal Settings page.

Give your goal a name, make it active, and then choose a position; Set 1, Goal 1, for example, refers to your first set of goals, with ‘Goal 1′ indicating that it’s your primary goal.

You will then have three types of goals to choose from.

When you choose a Goal Type, you will be shown a section called Goal Details, which are settings of your goals.

URL Destination

URL Destination is the most common option and is used when visitors get a specific page to visit. For example, a completed checkout page in an ecommerce site.

Time on Site

The Time on Site goal type will track users who spend either more or less than a specified amount of time on the site.

Pages/Visit

Pages/Visit keeps track of people who visit more than, less than or an exact number of pages on the site.

Time on Site and Pages/Visit only give you a single option aside from setting the goal and that is goal value.

Goal Details

For each goal type, there are certain goal details that you can set to customize your goal.

Goal Value

All three goal types have the Goal Value option. It is a monetary return that you estimate a completed goal to be worth; this is normally worked out as part of a website marketing strategy or review.

As an example, if a website enquiry, on average, gives a return of $10, then you should set the goal value to $10.

In most cases, this is just an estimate, so if you’re not sure, you can set the Goal Value to 0.

In the case of ecommerce sites where a completed checkout is worth a variable amount, you can set the goal value to your average basket value.

If you’ve set up Time on Site or Pages/Visit as your goal type, you’re now done and you can click the Save Goal button.

If, however, you’re setting up a URL Destination as a goal type, read on.

Match Type

The Match Type goal detail has three options: Head Match, Exact Match, Regular Expression Match.

Which one to use will depend on how much variety there is in the URL or your goal page.

Head Match: If your goal page requires variables in the URL that can change, such as /checkout/?page=1&basket=50036, then using Head Match will match the starting string of the URL (/checkout/).

Exact Match: If your goal page is a static URL that doesn’t change, such as /contact/thanks.php, for example, then you’ll want to go for Exact Match.

Regular Expression Match: If it’s likely that the start of the URL could change, then you should use Regular Expression Match; this is useful with URL cases such as /department1/checkout.php and /department2/checkout.php.

That’s it for Goals in Google Analytics—let’s move onto Funnels.

Setting up funnel

What are funnels? For certain goal pages, there is a set route of pages that users must go through to get to your goal page.

Let’s take a typical checkout process on an ecommerce site as an example: You add something to the basket, enter your shipping details, add your payment details, and when you submit your order, you get a confirmation page (which is your goal page).

This path is known as a funnel process, and by tracking people’s progress through a funnel, you can see where there are problems and where people are leaving the process.

This is most often used for checkout processes to see where people are dropping their shopping cart baskets. Funnels highlight problems with a long-winded checkout procedure.

Firstly, you need to map out the pages of your process. For example, your checkout process might have these pages:

• basket.php
• shipping_details.php
• payment.php
• confirmation.php

Once you’ve determined your funnel, it’s time to review your goals.

Reviewing Goals

So your goals are all set up, now how do you actually find out information from them?

You can see your goal data straight from the Sites Overview page. Under the headings you’ll see a completed goals column which gives you a basic, straightforward figure that is excellent for a quick glance. But let’s have a deeper look.

Note: A quick thing to highlight is that whilst you can look at visitor numbers for the current day, you’re unlikely to get goal conversions in Google Analytics for the current day, at least not reliably anyway. This is because Google Analytics refreshes its data at regular set intervals, so it is better to look at data from the days before the current day.

The basic goal page, which is obtained by clicking on Goals on the main left-hand menu, provides the immediate information you need at your fingertips.

You’ll see the standard Google trend timeline and the breakdown of how many visitors completed which goals—this is more useful when you have multiple conversions set up. You’ll then get the conversion rate and the goal value if you’ve entered a value for a conversion.

All these are fairly straightforward and the goal conversion figure is the one that most people will tend to concentrate on and quote, especially with ecommerce websites.

So moving down the left hand side, you now have a number of extra menu options that we’ll look at in turn.

Total Conversions:

This shows the total number of conversions and breaks it down by day for the period you’ve selected. This gives an easy visual comparison of better performing days and can help identify trends – do you get more conversions on weekends, maybe?

Conversion rate:

This looks the same as total conversions, right? Well, it is similar, and on sites that don’t have massive differences in traffic from day to day, they’ll look almost identical. However, where the total conversions page was based on the number of conversions per day, 40 conversions being larger than 10, for instance, conversion rate is based on the number of conversions as a proportion of the total visits for that day. So 40 conversions out of 120 is a rate of 25% – 10 out of 20 is 50%, so the weighting now changes.

Goal Verification Path:

This will list all the pages a completed goal was carried out on. If you’ve used an absolute path (e.g. /contact/thanks.php) they should all be the same. But if you’ve used a head match and the end of the URL varies, then this will show which URL each goal conversion comes from.

For example: if you have a shopping cart and the end of the URL is just the cart id, it won’t be much use as they’ll all be different, but if you have something more meaningful in the URL—lets say the source of the site visit or conversions on different sub domains—then it can become useful.

If you have golf.shop.com/finished and football.shop.com/finished, you can quickly compare where your conversions are happening.

Reverse Goal Path:

This data point shows the pages people landed on leading up to a completed goal. This is useful for seeing which pages are funneling more conversions, and for those results showing (entrance), which landing pages are funneling those conversions.

So as an example, we have thanks.php set as our conversion:

• (entrance) > index.php > contact.php > thanks.php

This shows that the visitor landing on the homepage went next to the contact page and then completed a conversion; you can quickly see which pages funnel in more conversions and easily start to work out which pages are more successful to understand how you can improve other pages.

Goal Value:

If you have various goals set up with different values, you can use this page to quickly see which days are more profitable and then use other tools to dig down into why.

Goal Abandoned Funnels:

This page gives you an overview of the number of people who enter the goal conversion funnel, but exit without completing a goal. You can quickly see how many potential conversions your site is losing and again compare over the time period you have selected.

Funnel Visualization:

Once you open up this page, it is self-explanatory: the usual timeline chart at the top of the page and then a flow diagram through the funnel you set up.

At each stage, you can see how many people enter at that stage, how many people are continuing in the funnel from the previous stage, how many people leave at that stage without completing, and perhaps most importantly, where they are going.

This is hugely useful for analyzing things such as checkout processes and seeing where users abandon their shopping carts and where they go.

For instance, if you have the first stage as the shopping basket, it wouldn’t be too alarming to see people exiting from there to continue browsing the site. But if they’re exiting all together, maybe something on the shopping cart page is making them drop from the process?

You can then look and see where people are dropping out and this can easily highlight problematic or broken forms and links or long-winded pages that people simply give up on.

Drilling down even further

The basic pages give you a very useful set of tools to analyse your conversions and abandonment, however, if you want an extra level of detail, the advanced segments tab can provide some very handy information.

Located in the top right of the page just above the trend graph and date picker, it will open up a drop down with a list of visitor types.

Selecting them via the tick box will show the relevant figures on the page and allow you quickly compare visitor types. Are conversions for new visitors higher than returning visitors? Do people who arrive via paid search (Adwords) abandon more carts than those who arrive by organic search? These are some of the questions that you can answer by using Google Analytics.

(Via Six Revisions.)

How To Use Video SEO To Jump To The Top Of Google Search Results

Editor’s note: In the following guest post, Fliqz CEO Benjamin Wayne reveals some of the secrets of using video to help boost the search results rankings of your website. Fliqz is an online video platform.

As most search engine optimization (SEO) experts are aware, getting a first-page Google result is harder than ever. Not only do Google’s search and indexing algorithms continue to evolve in complexity, but Google has given over more and more of its search results real estate to ‘blended’ search results, displaying videos and images towards the top of the first page, and pushing down—and sometimes off the page—traditional web results that would have otherwise competed for top rankings.

But where problems arise, so do opportunities. Although Google’s newfound enthusiasm for video has created more competition for fewer traditional search results, it has enabled sites with video assets—even sites that would otherwise score poorly in the Google index—to successfully achieve first-page rankings. In fact, Forrester Research found that videos were 53 times more likely than traditional web pages to receive an organic first-page ranking.

Here’s what a blended search result looks like for the search query ‘777 built in 4 minutes‘:

Those images at the top of the search results are video thumbnails, and today, there’s only two ways to get there:

1. Upload your video to YouTube.

The advantage of this is that you are 100% certain to be indexed into Google’s search engine. This does not guarantee you’ll get a first-page result, but at least it ensures that Google knows your content exists.

The drawback, of course, is that anyone who clicks on a YouTube result will be taken to YouTube, which may be fine if your goal is branding (i.e., you only care that people watch your video). If your goal is driving traffic, as is typically the case with SEO, this won’t be a successful strategy.

Your other alternative is:

2. Video SEO

Video SEO is a set of techniques designed to make sure that:

• Google finds your video content
• Google successfully indexes your video content
• Google will display your video content when specific keywords are entered as search terms

Here’s how to make it work:

You Need Video Content

Google is fairly flexible in what it considers to be video content. You can use actual video footage, but screen captures, slide shows, animated PowerPoint slides, and other content will work just as well. Google can’t actually ‘see’ what’s inside the video content, so it relies on title and other meta-data to determine what content your video actually contains.

Submission, Not Discovery

With traditional web pages, Google utilizes crawlers to discover and index web content. Unfortunately, Google can’t read Flash very well (although it is trying), and as a result, most video content is invisible to Google’s search crawlers. Therefore, the best way to appear in Google’s blended search results is to submit your video to Google using a Video Sitemap. This is similar to an XML sitemap, but is formatted specifically for video, and only contains information about your video content. It is submitted using Google’s Webmaster Tools.

The most common error in Video SEO is to assume that because you have submitted the web page on which a video resides, that the video content itself is being indexed.

You’ll also need to make sure that you have a robots.txt file on all video pages, to ensure that Google can easily verify that the locations on the Web you’ve submitted do in fact exist, and that they contain embed codes which indicate the presence of a video.

Title and Title Tags

When ranking videos, Google primarily considers the match between search keywords and the video title. Although Google allows you to submit other meta-data such as description and keywords, these currently don’t have much influence on your search ranking. Google likes it when the title tag of the page matches the title of the video, and will give a higher weighting for results where this is the case.

Video SEO is Long Tail

Like traditional SEO, you’re much more likely to see results with Video SEO if you target more specific, or longer tail, search terms. A video titled ‘Dog’ is unlikely to produce a first-page ranking, while a video titled ‘German Shepherd Police Dog’ will be more likely to score well in Google’s algorithm. Since Google can’t determine the actual content of the video, you might consider submitting the same video multiple times with different titles that match potential search terms.

New and Small Don’t Matter

With traditional SEO, the age of a website is an important consideration for Google in deciding its ranking. Google also considers things like the number of pages on the site, and the number of links to the site, along with the importance of the places those links originate.

In Video SEO, none of this matters. This means that even new sites and small sites can compete on equal footing with larger and more established players. Publishers who are too small or too new to even consider traditional SEO can still be taking advantage of Video SEO opportunities.

For the Foreseeable Future, Video SEO is a Winning Strategy

As time goes by, Google’s discovery and indexing of video content will no doubt become more sophisticated, and as competition for video results increases, it will become harder for sites to achieve these first-page rankings. However, the number of web pages still massively outnumbers indexed video assets, and for as long as that continues, publishers will have an opportunity to jump to the top of Google’s search results through Video SEO.

(Via TechCrunch.)

Top 8 Dreaded Favors Asked of Web Designers

Long before you officially take the profession of graphic or web designer, your friends and family will support your ambitions by developing your talent. At first, your loved ones inspect your work and if they like what they see, you’ll get flooded with their requests for one page flyers, t-shirt designs, logos, and company websites. When you are just starting out, you welcome their requests because it gives you a chance to grow your skill set as a designer. After all, it’s almost like dealing with real clients, right?

The drama comes when you actually become a full time designer. The friends and family who drew upon your talent during your newbie years are still standing around with their hands out, and now you also must contend with two more groups of favor askers: clients and anonymous foreigners who contact you through Twitter.

Here are 8 of the most common and eye-rollingly annoying favors all designers encounter at one point or another. For ease of reference, we’ll call the offending party ‘Dude.’

1. ‘Hey, can you take a look at my site and tell me what you think?’

At first glance, this seems like a harmless five to ten minute project. Dude asks for your opinion, and you both know that you are an esteemed and dedicated design pro. You optimistically click on his website link, and you’re teleported back in 1998 with a Geocities-reminiscent design so horrifying it makes MySpace look professional. After you try hard not to lose all respect for Dude, you carefully suggest that he get rid of the Flash intro. You are then met with an uncomfortable defensiveness, where Dude refuses to accept your professional advice.

Lesson learned: Decipher whether your friend is looking for actual advice or just a pat on the back.

2. ‘Um, would you mind designing my site… for free?’

It’s shocking how many people feel truly entitled to a free web design. If you’ve ever had the pleasure of introducing yourself as a web designer, you may notice the wheels instantly starting to turn in your acquaintance’s mind. Everyone, even those without any product or any relevant thing to say, want, demand and need a website. These are the people, especially, who will want such a website produced for free. They may lure you with the distant hopes they use to fuel their own insanity: ‘Once I get some visitors, I’ll direct them to your services’ (Standard practice, regardless).

Lesson learned: Limit your charity cases to those you can do in your free time and only do it for charity because the only reward you’ll reap is psychological.

3. ‘Can you help me design my site to look like ______?’

This request is closely related to the first two requests. Perhaps Dude has taken it upon himself to designed a website, already had a moment of epiphany and now realizes that it sucks. At least you’re on the same page. Then comes, ‘I’d like my site to look just like Avatar. You know, all 3D and stuff.’ Once you realize that Dude is serious, another realization also sinks in. If you take on this ‘consulting’ project, all of your time and energy will be engulfed by this vortex, and you won’t be getting paid for your trouble. What’s the solution? Direct Dude to Yahoo! Answers? No, he’ll never go for that, because this is a top secret idea.

Lesson learned: Find your inner ineptness and apply it to this situation. Feign ignorance, suggest peripheral design ideas such as blue color palettes and wait for your friend to get bored of the idea and come to his senses.

4. ‘I think I have a virus.’

No one likes to hear these words, and if someone’s sharing this information with you, they usually want one of two things: sympathy or help, sometimes both. When you hear these words come from a client, you must assume they are referring to a computer virus (let’s hope). This your client’s passive/ aggressive way of getting you to offer assistance. If you, wisely, remain silent, he or she will shamelessly ask you for your help. Just because you work in front of your computer all day does not mean that you qualify for tech support. You have to Google things just like everyone else.

Lesson learned: Get the courage to finally direct someone to Let Me Google That For You. However, for professional relationships, avoid the snark and actually lightly research the problem, but make no promises and waste no longer than 15 minutes.

5. ‘Let me help you with any of your extra work.’

This favor comes in the form of a donated favor. In other words, Dude is suggesting that he’s doing you a favor, when he’s actually just trying to get paid. One morning you open your email box, and there’s an email from some dude you’ve never heard of. He wants you to lend him some of your work. Depending on your level of job-related stress, you may be inclined to offer him some work, but what’s this? No portfolio? No website? No spell-check. Wait, is Dude even located in the same hemisphere as you?

Lesson learned: You get what you pay for.

6. ‘So, it’s been a minute… How much longer is it going to take?’

Just when you’ve got your Good Samaritan on and decided to help Dude during your free time, he starts becoming a diva. Never mind the impossible requests to make his website look just like *let your imagination run wild on this one,* or the countless revisions to a perfectly designed logo, or the endless hours you spent over IM trying to explain why putting an invisible list of keywords at the bottom of the webpage is unnecessary. When you least expect it, expect to receive a phone call, email, direct tweet saying, ‘Hey, so, um… when’s the project going to be finished?’ You reply back, ‘Dude, I told you I was going to fit this in between my actual work from actual clients that actually pay.’ To this, Dude replies, ‘I didn’t think it was going to take this long, maybe I should just get this professionally done.’ Oh, that’s a killer. First of all, Dude has no consideration for the amount of time you’ve invested in this project. Secondly and more importantly, you are a professional. Why not offer you money so that you can prioritize his project?

Lesson learned: Clearly state from the beginning that it will take you some ridiculously long amount of time to complete the project for free and if Dude’s still on board, he’ll be happy if you finish it sooner than expected.

7. ‘Can I use your server until I get my own hosting?’

What’s so wrong about this request? You have extra space and you can afford the bandwidth. The problem is that Dude will never get his own hosting, and eventually he’ll forget about his site. A year later, you’ll remind him, ‘Hey Dude, you know you still have your stuff on my server? I’m moving to another server, so is it alright if I get rid of it? You have a back up, right?’ Dude will do one of two things: he’ll respond with indignant anger, upset that you’re rushing him to get his act together or he’ll pretend to be okay with it, all the while, holding a grudge.

Lesson learned: Friends don’t let friends use their servers.

8. ‘Hey, I volunteered you to re-do my co-worker’s step-daughter’s wedding album.’

You can replace this with any task in which your mom volunteers your services for free. It’s always lovely to deal with someone who’s happy to accept your honest labor for free, because we all know they won’t make any unreasonable demands. The most difficult part of this ordeal is having to contend with your mother in her role as the merciless middleman who nags you for quality, timeliness and her good reputation.

(Via Web Design Ledger.)