Comcast uses Twitter to listen and respond
Comcast uses Twitter to listen and respond: “One example of how customer service is changing in the age of social media. ‘The power has shifted, [so] that big companies now have to be worried about one individual with a microphone called a blog.’…”
(Via digg.)
Feed updates How to Avoid Friend Spam on Facebook - With Facebook's ever-growing popularity, it's not surprising tha...