In this first installment, we’ll be covering Goals and Funnels. For a general overview of site analytics revolving around Google Analytics, read Unleashing the Power of Website Analytics.

Defining Your Goals

Setting up goals in Google Analytics is the best way to measure the success rate of your website.

The easiest way to understand what goals are in Google Analytics is by discussing it with an example: ecommerce sites.

The aim of ecommerce sites is to sell goods to their visitors. Therefore, a completed goal would be a successful sale on their website.

This example hints at the first part of using the Goals feature in Google Analytics: defining what your site goals are.

• What do you want to measure?
• What are the factors that determine the success of your website?
• Are you after sales?
• Are you wanting to generate enquiries from prospective clients that want to hire you?
• Or do you simply want visitors to click around and spend more time on your site reading articles?

Once you know your goal (or goals), you need to work out how they will be measured.

For most sites, this will mean either identifying a specific goal completion page (or creating one).

For example, an ecommerce site might set up their ‘order confirmation’ page as their goal, because this page usually comes right after a finished sale. If you’re after client enquiries, then how about the page that is shown to users when they successfully send a message with your web form?

Adding a Goal in Google Analytics

If you haven’t added a goal yet, clicking on Goals in the left hand menu will show you a page that gives a brief overview of what Goals and Funnels are. At the bottom, click on the set up goals and funnels link to get started.

The second box after the Main Website Profile Information section will allow you to set up your conversion goals. You can group your goals together with goal sets, but to start, we’ll just look at setting up one basic goal. Click on the Add goal link on the left, preferably on Goals (set1).

After doing that, you’ll be faced with the Goal Settings page.

Give your goal a name, make it active, and then choose a position; Set 1, Goal 1, for example, refers to your first set of goals, with ‘Goal 1′ indicating that it’s your primary goal.

You will then have three types of goals to choose from.

When you choose a Goal Type, you will be shown a section called Goal Details, which are settings of your goals.

URL Destination

URL Destination is the most common option and is used when visitors get a specific page to visit. For example, a completed checkout page in an ecommerce site.

Time on Site

The Time on Site goal type will track users who spend either more or less than a specified amount of time on the site.

Pages/Visit

Pages/Visit keeps track of people who visit more than, less than or an exact number of pages on the site.

Time on Site and Pages/Visit only give you a single option aside from setting the goal and that is goal value.

Goal Details

For each goal type, there are certain goal details that you can set to customize your goal.

Goal Value

All three goal types have the Goal Value option. It is a monetary return that you estimate a completed goal to be worth; this is normally worked out as part of a website marketing strategy or review.

As an example, if a website enquiry, on average, gives a return of $10, then you should set the goal value to $10.

In most cases, this is just an estimate, so if you’re not sure, you can set the Goal Value to 0.

In the case of ecommerce sites where a completed checkout is worth a variable amount, you can set the goal value to your average basket value.

If you’ve set up Time on Site or Pages/Visit as your goal type, you’re now done and you can click the Save Goal button.

If, however, you’re setting up a URL Destination as a goal type, read on.

Match Type

The Match Type goal detail has three options: Head Match, Exact Match, Regular Expression Match.

Which one to use will depend on how much variety there is in the URL or your goal page.

Head Match: If your goal page requires variables in the URL that can change, such as /checkout/?page=1&basket=50036, then using Head Match will match the starting string of the URL (/checkout/).

Exact Match: If your goal page is a static URL that doesn’t change, such as /contact/thanks.php, for example, then you’ll want to go for Exact Match.

Regular Expression Match: If it’s likely that the start of the URL could change, then you should use Regular Expression Match; this is useful with URL cases such as /department1/checkout.php and /department2/checkout.php.

That’s it for Goals in Google Analytics—let’s move onto Funnels.

Setting up funnel

What are funnels? For certain goal pages, there is a set route of pages that users must go through to get to your goal page.

Let’s take a typical checkout process on an ecommerce site as an example: You add something to the basket, enter your shipping details, add your payment details, and when you submit your order, you get a confirmation page (which is your goal page).

This path is known as a funnel process, and by tracking people’s progress through a funnel, you can see where there are problems and where people are leaving the process.

This is most often used for checkout processes to see where people are dropping their shopping cart baskets. Funnels highlight problems with a long-winded checkout procedure.

Firstly, you need to map out the pages of your process. For example, your checkout process might have these pages:

• basket.php
• shipping_details.php
• payment.php
• confirmation.php

Once you’ve determined your funnel, it’s time to review your goals.

Reviewing Goals

So your goals are all set up, now how do you actually find out information from them?

You can see your goal data straight from the Sites Overview page. Under the headings you’ll see a completed goals column which gives you a basic, straightforward figure that is excellent for a quick glance. But let’s have a deeper look.

Note: A quick thing to highlight is that whilst you can look at visitor numbers for the current day, you’re unlikely to get goal conversions in Google Analytics for the current day, at least not reliably anyway. This is because Google Analytics refreshes its data at regular set intervals, so it is better to look at data from the days before the current day.

The basic goal page, which is obtained by clicking on Goals on the main left-hand menu, provides the immediate information you need at your fingertips.

You’ll see the standard Google trend timeline and the breakdown of how many visitors completed which goals—this is more useful when you have multiple conversions set up. You’ll then get the conversion rate and the goal value if you’ve entered a value for a conversion.

All these are fairly straightforward and the goal conversion figure is the one that most people will tend to concentrate on and quote, especially with ecommerce websites.

So moving down the left hand side, you now have a number of extra menu options that we’ll look at in turn.

Total Conversions:

This shows the total number of conversions and breaks it down by day for the period you’ve selected. This gives an easy visual comparison of better performing days and can help identify trends – do you get more conversions on weekends, maybe?

Conversion rate:

This looks the same as total conversions, right? Well, it is similar, and on sites that don’t have massive differences in traffic from day to day, they’ll look almost identical. However, where the total conversions page was based on the number of conversions per day, 40 conversions being larger than 10, for instance, conversion rate is based on the number of conversions as a proportion of the total visits for that day. So 40 conversions out of 120 is a rate of 25% – 10 out of 20 is 50%, so the weighting now changes.

Goal Verification Path:

This will list all the pages a completed goal was carried out on. If you’ve used an absolute path (e.g. /contact/thanks.php) they should all be the same. But if you’ve used a head match and the end of the URL varies, then this will show which URL each goal conversion comes from.

For example: if you have a shopping cart and the end of the URL is just the cart id, it won’t be much use as they’ll all be different, but if you have something more meaningful in the URL—lets say the source of the site visit or conversions on different sub domains—then it can become useful.

If you have golf.shop.com/finished and football.shop.com/finished, you can quickly compare where your conversions are happening.

Reverse Goal Path:

This data point shows the pages people landed on leading up to a completed goal. This is useful for seeing which pages are funneling more conversions, and for those results showing (entrance), which landing pages are funneling those conversions.

So as an example, we have thanks.php set as our conversion:

• (entrance) > index.php > contact.php > thanks.php

This shows that the visitor landing on the homepage went next to the contact page and then completed a conversion; you can quickly see which pages funnel in more conversions and easily start to work out which pages are more successful to understand how you can improve other pages.

Goal Value:

If you have various goals set up with different values, you can use this page to quickly see which days are more profitable and then use other tools to dig down into why.

Goal Abandoned Funnels:

This page gives you an overview of the number of people who enter the goal conversion funnel, but exit without completing a goal. You can quickly see how many potential conversions your site is losing and again compare over the time period you have selected.

Funnel Visualization:

Once you open up this page, it is self-explanatory: the usual timeline chart at the top of the page and then a flow diagram through the funnel you set up.

At each stage, you can see how many people enter at that stage, how many people are continuing in the funnel from the previous stage, how many people leave at that stage without completing, and perhaps most importantly, where they are going.

This is hugely useful for analyzing things such as checkout processes and seeing where users abandon their shopping carts and where they go.

For instance, if you have the first stage as the shopping basket, it wouldn’t be too alarming to see people exiting from there to continue browsing the site. But if they’re exiting all together, maybe something on the shopping cart page is making them drop from the process?

You can then look and see where people are dropping out and this can easily highlight problematic or broken forms and links or long-winded pages that people simply give up on.

Drilling down even further

The basic pages give you a very useful set of tools to analyse your conversions and abandonment, however, if you want an extra level of detail, the advanced segments tab can provide some very handy information.

Located in the top right of the page just above the trend graph and date picker, it will open up a drop down with a list of visitor types.

Selecting them via the tick box will show the relevant figures on the page and allow you quickly compare visitor types. Are conversions for new visitors higher than returning visitors? Do people who arrive via paid search (Adwords) abandon more carts than those who arrive by organic search? These are some of the questions that you can answer by using Google Analytics.

(Via Six Revisions.)

Wordpress is the best all round blogging platform. You can use it for a simple online journal or to power huge websites such as our very own MakeUseOf.

I guess thats why so many bloggers trust it to get the job done on an everyday basis, as well as keep their site looking great with themes and widgets.

That being said, there are times when we need specific features and that’s where plugins come in. Many of us will use plugins to make our blog comparable with another service such as a social network or to improve server response time, but today I want to take a look at three cool Wordpress plugins I use which just make blogging easier and more enjoyable.

Theme My LogIn

The WP login page hasn’t changed much since the platform was first released so it’s cool to be able to jazz it up with this plugin.

What it does is simple: it transforms your login page into a page of your blog when wp-admin redirects you to the login page. The login area is displayed where your post would normally be with the rest of your blog being the same. You can still use the normal login page by going directly to wp-login.php.

While this doesn’t make blogging any easier per se, it does give you a little bit of individuality and fun.

Future Calandar

This plugin will be of great benefit to those who post on their blogs every few days or so and like to keep their posting pattern regular. Obviously, if you own a bigger blog then some of the point is lost because all of the days will be highlighted but it might still be useful to you to decide which day a post would be best suited to.

It’s a basic plugin but one of my favorites. A small calandar will appear once the plugin is installed, to the right of your posting area. The days when you have post scheduled for the remainder of the month will be highlighted in green as seen above. The current day is highlighted and bolded.

I find this really handy when posting as I just have to glance at the calandar to check my frequency and to decide what day/date would be the best for the post to go live.

Photo Dropper

A picture is worth a thousand words and like most bloggers, I like to start off an article with a big, high-quality picture that really captures the theme of the article. The trouble is that when posting creative commons images you have to source the picture on a separate website such as Flickr and post an attribution link.

Photodropper however, creates a small icon in the post editor as shown. When clicked a search bar will appear. This enables you to search Flickr for CC images. When you click on one of the results and select the appropriate size (the largest being 500px), the image is placed in the post and an attractive link along with the Creative Commons logo is placed below.

I think this makes the post look very professional and also saves you a lot of hassle.

So there you have it. Three cool Wordpress plugins to make your blogging life a little easier. Do you use any interesting plugin which helps you blog or just to liven things up?

(Via MakeUseOf.com.)

As most search engine optimization (SEO) experts are aware, getting a first-page Google result is harder than ever. Not only do Google’s search and indexing algorithms continue to evolve in complexity, but Google has given over more and more of its search results real estate to ‘blended’ search results, displaying videos and images towards the top of the first page, and pushing down—and sometimes off the page—traditional web results that would have otherwise competed for top rankings.

But where problems arise, so do opportunities. Although Google’s newfound enthusiasm for video has created more competition for fewer traditional search results, it has enabled sites with video assets—even sites that would otherwise score poorly in the Google index—to successfully achieve first-page rankings. In fact, Forrester Research found that videos were 53 times more likely than traditional web pages to receive an organic first-page ranking.

Here’s what a blended search result looks like for the search query ‘777 built in 4 minutes‘:

Those images at the top of the search results are video thumbnails, and today, there’s only two ways to get there:

1. Upload your video to YouTube.

The advantage of this is that you are 100% certain to be indexed into Google’s search engine. This does not guarantee you’ll get a first-page result, but at least it ensures that Google knows your content exists.

The drawback, of course, is that anyone who clicks on a YouTube result will be taken to YouTube, which may be fine if your goal is branding (i.e., you only care that people watch your video). If your goal is driving traffic, as is typically the case with SEO, this won’t be a successful strategy.

Your other alternative is:

2. Video SEO

Video SEO is a set of techniques designed to make sure that:

• Google finds your video content
• Google successfully indexes your video content
• Google will display your video content when specific keywords are entered as search terms

Here’s how to make it work:

You Need Video Content

Google is fairly flexible in what it considers to be video content. You can use actual video footage, but screen captures, slide shows, animated PowerPoint slides, and other content will work just as well. Google can’t actually ‘see’ what’s inside the video content, so it relies on title and other meta-data to determine what content your video actually contains.

Submission, Not Discovery

With traditional web pages, Google utilizes crawlers to discover and index web content. Unfortunately, Google can’t read Flash very well (although it is trying), and as a result, most video content is invisible to Google’s search crawlers. Therefore, the best way to appear in Google’s blended search results is to submit your video to Google using a Video Sitemap. This is similar to an XML sitemap, but is formatted specifically for video, and only contains information about your video content. It is submitted using Google’s Webmaster Tools.

The most common error in Video SEO is to assume that because you have submitted the web page on which a video resides, that the video content itself is being indexed.

You’ll also need to make sure that you have a robots.txt file on all video pages, to ensure that Google can easily verify that the locations on the Web you’ve submitted do in fact exist, and that they contain embed codes which indicate the presence of a video.

Title and Title Tags

When ranking videos, Google primarily considers the match between search keywords and the video title. Although Google allows you to submit other meta-data such as description and keywords, these currently don’t have much influence on your search ranking. Google likes it when the title tag of the page matches the title of the video, and will give a higher weighting for results where this is the case.

Video SEO is Long Tail

Like traditional SEO, you’re much more likely to see results with Video SEO if you target more specific, or longer tail, search terms. A video titled ‘Dog’ is unlikely to produce a first-page ranking, while a video titled ‘German Shepherd Police Dog’ will be more likely to score well in Google’s algorithm. Since Google can’t determine the actual content of the video, you might consider submitting the same video multiple times with different titles that match potential search terms.

New and Small Don’t Matter

With traditional SEO, the age of a website is an important consideration for Google in deciding its ranking. Google also considers things like the number of pages on the site, and the number of links to the site, along with the importance of the places those links originate.

In Video SEO, none of this matters. This means that even new sites and small sites can compete on equal footing with larger and more established players. Publishers who are too small or too new to even consider traditional SEO can still be taking advantage of Video SEO opportunities.

For the Foreseeable Future, Video SEO is a Winning Strategy

As time goes by, Google’s discovery and indexing of video content will no doubt become more sophisticated, and as competition for video results increases, it will become harder for sites to achieve these first-page rankings. However, the number of web pages still massively outnumbers indexed video assets, and for as long as that continues, publishers will have an opportunity to jump to the top of Google’s search results through Video SEO.

(Via TechCrunch.)

The drama comes when you actually become a full time designer. The friends and family who drew upon your talent during your newbie years are still standing around with their hands out, and now you also must contend with two more groups of favor askers: clients and anonymous foreigners who contact you through Twitter.

Here are 8 of the most common and eye-rollingly annoying favors all designers encounter at one point or another. For ease of reference, we’ll call the offending party ‘Dude.’

1. ‘Hey, can you take a look at my site and tell me what you think?’

At first glance, this seems like a harmless five to ten minute project. Dude asks for your opinion, and you both know that you are an esteemed and dedicated design pro. You optimistically click on his website link, and you’re teleported back in 1998 with a Geocities-reminiscent design so horrifying it makes MySpace look professional. After you try hard not to lose all respect for Dude, you carefully suggest that he get rid of the Flash intro. You are then met with an uncomfortable defensiveness, where Dude refuses to accept your professional advice.

Lesson learned: Decipher whether your friend is looking for actual advice or just a pat on the back.

2. ‘Um, would you mind designing my site… for free?’

It’s shocking how many people feel truly entitled to a free web design. If you’ve ever had the pleasure of introducing yourself as a web designer, you may notice the wheels instantly starting to turn in your acquaintance’s mind. Everyone, even those without any product or any relevant thing to say, want, demand and need a website. These are the people, especially, who will want such a website produced for free. They may lure you with the distant hopes they use to fuel their own insanity: ‘Once I get some visitors, I’ll direct them to your services’ (Standard practice, regardless).

Lesson learned: Limit your charity cases to those you can do in your free time and only do it for charity because the only reward you’ll reap is psychological.

3. ‘Can you help me design my site to look like ______?’

This request is closely related to the first two requests. Perhaps Dude has taken it upon himself to designed a website, already had a moment of epiphany and now realizes that it sucks. At least you’re on the same page. Then comes, ‘I’d like my site to look just like Avatar. You know, all 3D and stuff.’ Once you realize that Dude is serious, another realization also sinks in. If you take on this ‘consulting’ project, all of your time and energy will be engulfed by this vortex, and you won’t be getting paid for your trouble. What’s the solution? Direct Dude to Yahoo! Answers? No, he’ll never go for that, because this is a top secret idea.

Lesson learned: Find your inner ineptness and apply it to this situation. Feign ignorance, suggest peripheral design ideas such as blue color palettes and wait for your friend to get bored of the idea and come to his senses.

4. ‘I think I have a virus.’

No one likes to hear these words, and if someone’s sharing this information with you, they usually want one of two things: sympathy or help, sometimes both. When you hear these words come from a client, you must assume they are referring to a computer virus (let’s hope). This your client’s passive/ aggressive way of getting you to offer assistance. If you, wisely, remain silent, he or she will shamelessly ask you for your help. Just because you work in front of your computer all day does not mean that you qualify for tech support. You have to Google things just like everyone else.

Lesson learned: Get the courage to finally direct someone to Let Me Google That For You. However, for professional relationships, avoid the snark and actually lightly research the problem, but make no promises and waste no longer than 15 minutes.

5. ‘Let me help you with any of your extra work.’

This favor comes in the form of a donated favor. In other words, Dude is suggesting that he’s doing you a favor, when he’s actually just trying to get paid. One morning you open your email box, and there’s an email from some dude you’ve never heard of. He wants you to lend him some of your work. Depending on your level of job-related stress, you may be inclined to offer him some work, but what’s this? No portfolio? No website? No spell-check. Wait, is Dude even located in the same hemisphere as you?

Lesson learned: You get what you pay for.

6. ‘So, it’s been a minute… How much longer is it going to take?’

Just when you’ve got your Good Samaritan on and decided to help Dude during your free time, he starts becoming a diva. Never mind the impossible requests to make his website look just like *let your imagination run wild on this one,* or the countless revisions to a perfectly designed logo, or the endless hours you spent over IM trying to explain why putting an invisible list of keywords at the bottom of the webpage is unnecessary. When you least expect it, expect to receive a phone call, email, direct tweet saying, ‘Hey, so, um… when’s the project going to be finished?’ You reply back, ‘Dude, I told you I was going to fit this in between my actual work from actual clients that actually pay.’ To this, Dude replies, ‘I didn’t think it was going to take this long, maybe I should just get this professionally done.’ Oh, that’s a killer. First of all, Dude has no consideration for the amount of time you’ve invested in this project. Secondly and more importantly, you are a professional. Why not offer you money so that you can prioritize his project?

Lesson learned: Clearly state from the beginning that it will take you some ridiculously long amount of time to complete the project for free and if Dude’s still on board, he’ll be happy if you finish it sooner than expected.

7. ‘Can I use your server until I get my own hosting?’

What’s so wrong about this request? You have extra space and you can afford the bandwidth. The problem is that Dude will never get his own hosting, and eventually he’ll forget about his site. A year later, you’ll remind him, ‘Hey Dude, you know you still have your stuff on my server? I’m moving to another server, so is it alright if I get rid of it? You have a back up, right?’ Dude will do one of two things: he’ll respond with indignant anger, upset that you’re rushing him to get his act together or he’ll pretend to be okay with it, all the while, holding a grudge.

Lesson learned: Friends don’t let friends use their servers.

8. ‘Hey, I volunteered you to re-do my co-worker’s step-daughter’s wedding album.’

You can replace this with any task in which your mom volunteers your services for free. It’s always lovely to deal with someone who’s happy to accept your honest labor for free, because we all know they won’t make any unreasonable demands. The most difficult part of this ordeal is having to contend with your mother in her role as the merciless middleman who nags you for quality, timeliness and her good reputation.

(Via Web Design Ledger.)

I’m often asked by entrepreneurs and business owners whether it is worth blogging, and if so, what they should blog about. On the first question, the answer is obvious to me — you must blog as an entrepreneur.

In this post I’ll cover why you need to blog, how to determine what to blog about, and finding your blog’s voice.

Why You Must Blog

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I believe that blogging in your business is vital to creating a public personae and making your company more accessible. In an era where companies like Zappos have differentiated themselves based on service, it is important to be public and accessible.

My industry of venture capital, for example, has been shrouded in secrecy for 30 years, making the process of raising funds opaque for most entrepreneurs. When I started my first company in 1999, there were almost no public sources of venture capital fund raising information. Years later I discovered the blog of VC Brad Feld, then later VentureHacks, and Fred Wilson’s technology & VC blog, each of which clarified and demystified the venture capital process.

So when I started blogging, I mainly viewed it as ‘earned media,’ or a chance to let entrepreneurs get to know me by sharing my thoughts online with complete transparency; a concept that is repeatable for any business.

In less than a year I’ve attracted a large monthly following of readers who come to my blog to discuss how to build startups, how to raise money, and to get my thoughts on technology markets. By publicly sharing my thoughts, I’ve been able to engage in online discussions with people all over the world, and though it was an unintended consequence, my deal flow has gone up dramatically. In other words, blogging can be a valuable networking tool and help the bottom line.

What Should You Blog About?

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Start by defining the audience with whom you want to have a relationship. Presumably they are your customers, partners, suppliers and your broader industry as a whole. You should think about what kind of information they would find valuable. You should also try to talk about something that is differentiated from what other blogs in your field cover, even if your approach is just slightly different or new.

Make sure the topic is something that you’ll have a passion for writing about on a regular basis. If you’re not going to keep up with your blog, you shouldn’t start one in the first place. It’s a commitment, believe me. If you pick a topic that relates to your customers, but you’re not that passionate about it, then you may have a bigger problem on your hands!

The Right and Wrong Way to Blog

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Let me give some examples of the right and wrong approach to blogging.

Right: I always liked the Mint.com blog. Even in the early days when they were relatively unknown, they blogged about personal finance. They talked about how to manage credit and balance your bank account — obvious topics for a startup focused on managing personal money. They were able to take a leadership role in talking about managing your money in a way that supported their brand and created a community around their product.

Wrong: A friend of mine has a company in the personal finance space also. His blog was all about how to run a startup and raise venture capital. He was outrageous, brash and crass in his style, and I told him so. I said, ‘Your goal isn’t to be the cool kid in the venture capital circles. Your job is to build a great company and you’ll be a hero in entrepreneurial circles as a result of your success. Speak to your customers — that is what a blog is for.’

Finding Your Blog’s Voice

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So you know you need to blog, and you’re convinced you ought to write about something you’re passionate about and that speaks to your customers. How can you create something that people will want to come and read every day?

1. Be authentic

The thing that kills most blogs, in my view, is when you can tell that the writer is just going through the motions. You need to find a ‘voice’ that is authentically yours. People will get used to your style and your style will become your signature.

2. Be transparent

The ‘old school’ way of getting media attention was to submit press releases. These were artificially crafted documents that were filled with glowing reviews of your company. In short, they felt fake. The best way to establish your voice is to be transparent.

Be willing to talk like a human being. Be willing to show feelings and a point of view. Let your inner self come out rather than your ‘inner bullet point.’ Don’t use too much lingo. Don’t feel like your prose has to sound like it was crafted by a university professor. Just speak!

3. Get inside your readers’ minds

I give this advice often and in many scenarios, including public speaking. When people speak to many audiences, they sometimes get into a canned routine. They give the same presentation no matter which crowd they’re addressing. The key is that each time you present, you need to think about who is in the audience and what they want to hear. The same is true for blogging.

On my blog, my audience is made of startup entrepreneurs and probably other VCs. When I write I try to be mindful of who these people are, the knowledge I assume they have, and what I believe they want to know.

4. Solicit feedback

I ask people what they want to read about. I regularly ask for feedback on what I’m writing. When people give me good suggestions, I try to cover those topics.

When community members write awesome comments, I’ll sometimes write a post about what they said to highlight them and their contributions. In my opinion, the best way to build an audience over time is to engage with them and to highlight those that really contribute positively to you.

5. Don’t be offensive or take big public risks

I sometimes read blogs that get extreme. I read a blog once that jokingly suggested ‘offering your angels cocaine if that would get them to invest.’ It was intended to be funny. It wasn’t. And comments like this run the risk of offending people. This was a blog about personal finance, and I found the comment totally irresponsible and at odds with the brand image the blogger was trying to project.

I read a blog yesterday where the author was trying to make fun of a negative comment he got on his product. The blogger highlighted him and called him ‘retarded,’ which I, and I’m sure many others, find offensive. There’s no upside to this type of comment, but there’s a big downside. My esteem for him went down.

Further, unless your company revolves around taking stands on controversial issues, it’s best to leave your political commentary at home. Statements like these stand to upset or anger half of your potential customers no matter what side you take.

6. Have fun

This may be obvious, but if writing a blog becomes a chore for you it will show. Try to make your writing fun and it will be easier to stick to. It will also reflect in your voice.

Happy blogging!

(Via Mashable!.)

Between Twitter, Facebook, and Googles new social networking tool, Buzz, its hard to turn a corner without running into another social network. But how do you know which networking tool fits you best? Were here—with big charts and all—to help.

Last week Google Buzz made us ask ourselves what we wanted out of social networking. To answer that question, we charted what we liked and disliked about setup, privacy, usability, and other aspects of Buzz, Twitter, and Facebook. Here’s the result.

This chart doesn’t cover everything about every network out there. MySpace is (seemingly) on the decline or, at best, re-purposing itself. LinkedIn is really a business contact pool, FourSquare a geo-location game, and other networks generally too niche to be compared in the same aspects and categories.

For the simple read, here’s the full chart of our Buzz, Twitter, and Facebook comparison. We color-coded each answer to give a context of where it stood, in comparison to what we know is possible and what a smart user would like to see. Red means that you can’t rely on this network for this feature. Yellow indicates that the network offers it or makes due, but could definitely be better. Green means something works, and can be considered a selling point.

Click on the chart for a bigger view, or right-click to download the full-resolution file.

There’s a lot of text there already to parse through, but it’s obviously segmented and specific to each function. Having dug into the settings of each network and debated it with my fellow editors, I’ll try to offer up a concise take on how I’d explain each network to someone completely new to any of them. I hope it might spur some thought about which network you’re using now, too, and why.

Facebook

Facebook’s strongest feature, as it stands now, is that it’s relatively easy to figure out who your ‘friends’ are. You can pull them from your webmail address book, sure, but you have to check off those you want to be a friend with, and they have to reciprocate. After that, you start seeing their status updates, photos, and other activities on Facebook.com, right when you log in. Simple enough, right? Not exactly.

You cant, or at least shouldnt, create two separate Facebook accounts for personal friends and work contacts/co-workers/casual acquaintances, all of whom are likely to hit you up on Facebook sooner or later. So its up to the user to create groups of friends, set what those different friends can see. Also, your Facebook identity is tied to certain ‘networks’—an employer, a school, a location—that you have to remember to set controls for, too. Dig around and youll almost certainly find the very fine-grain controls you might need. But then, every few months, Facebook changes up their offerings, for better or worse, and it’s up to the user to notice and re-learn how to decide what’s private, to whom, and, in a much more worrisome way, what’s being made public and search-able on the web.

Facebook does have a pretty great iPhone app, and offers a good amount of access to third-party clients like Brizzly and TweetDeck. But they’re still limited in some ways meant to drive you to the web site, and their non-iPhone mobile apps and sites are tough to love.

Twitter

What’s easy to like about Twitter is the simplicity. You get an account, you see a suggested list of famous users that you can feel free to ignore, and then you’re asked to write 140 characters about something, anything. It will be made public, search-able, and able to be re-broadcast by other users, unless you’ve decided to lock your entire account and require your permission to view it. You can follow other people, block the occasional jerk from following you, reply to others’ posts, message other users privately (if you both follow each other), and, over time, you’ll learn about third-party apps and context tricks that make the service make more sense. I started using Twitter one day into my first SXSW, and I had it mostly figured within one or two over-eager days.

That simplicity, and reliance on third-party sites and apps for picture posting, link shortening, and the like can be confusing to newcomers that aren’t into digging around, for sure. And the speed and volume of the main stream can be overwhelming and off-putting. But Twitter has grown slowly into a network that adapts to users’ needs, whether by force or through user innovation. If you don’t like how noisy and fast your main feed is, creating a list of high-priority friends and thinkers will do the trick. As you figure out what you like and don’t like about Twitter, you’ll be able to find third-party apps and interfaces that cater to those interests. We’d love to see expanded features here or there (for discovering who’s following you, and perhaps hiding certain posts from all but a few close followers, for example), but Twitter is a pretty novel solution for those who like to share short updates with the web at large.

Buzz

Whatever we write about Buzz will be slightly inaccurate in a week’s time, most likely. Buzz is brand new, and already it announced an apology and upcoming ‘fixes.’ From what weve seen, though, it seems like it wants to be the solution that FriendFeed never was to tracking your friends and contacts multi-varied interests. Some friends change their IM status to say whats up, while others post on Flickr, Twitter, their own blog, and other places. Rather than making you head to each site, or make those friends become endless self-promoters, Buzz aims to connect you to everything your friends are doing from a place youre already familiar with—your Gmail and Google contacts.

And that, of course, is where the uproar started. Buzz showed up, suddenly, inside Gmail, and when asking users to sign up, assumed too much that they’d like to turn their email contacts into people they ‘follow,’ and maybe make that following status public. If Google could reassure Buzz users that what they did on the network was only among their followers they’ve individually approved, it would be more appealing. The service also needs a dedicated home, instead of being spread across mobile sites, Gmail, Google Maps, and elsewhere, and gain better controls for how much ‘buzz’ flies at you. But it’s promising, still, because it’s not a public-type Twitter, or a walled-off Facebook, but something else entirely.

Which Social Network Fits You Best?(survey software)

How would you revamp our chart of social network strengths and weaknesses? What did we get right, wrong, and miss entirely? We’re open to your ideas, suggestions, and links, in the comments.

(Via Ian Scott.)

is a weekly column by Mashable Co-Editor Ben Parr, where he digs into social media trends and how they are affecting companies in the space.

Google may have finally figured out social media, even if there have been some major slip-ups in the way. The implications of that realization could dramatically change social media as a tool and as an industry.

On Tuesday, February 9th, Google launched Buzz for Gmail, a service for sharing thoughts, multimedia, and your social media feeds with your friends utilizing Gmail as the conduit. The result: over 160,000 Google Buzz posts and comments per hour.

It’s becoming increasingly clear that Google didn’t launch a small addition to Gmail — no, it has dropped a nuclear bomb whose fallout will permanently alter the social media landscape. I could never have predicted that it would become so popular so fast when I first learned about it.

Why? Why has it grown so rapidly? Why has it riled up such strong emotions on both sides? Are the privacy issues going to permanently damage Google? And most of all, what does Google Buzz mean for Twitter, Facebook, and the rest of the social media world?

I’m going to tackle all of these questions and more in this week’s in-depth column.

Google Buzz’s Skyrocketing Usage

While it’s still very early into Buzz’s life cycle, initial indications show that Google has a hit on its hands. Linking Buzz to Gmail’s millions of users has clearly brought people into the company’s new social domain.

Google has only released two numbers so far: there have been over 9 million posts and comments in about 56 hours, amounting to around 160,000 posts and comments per hour. That’s even more impressive if you consider the fact that most users didn’t get Buzz until Wednesday the 10th.

The other number: over 200 mobile check-ins per minute, nearly 300,000 mobile check-ins per day.

Those numbers are simply stellar.

Why Have Users Embraced Buzz?

It’s a question that has both simple and complex answers: why has Google Buzz taken off as a service (thus far) in ways that Orkut, Google Friend Connect, and Google’s other attempts at social media did not?

Let’s start with the most obvious one, and one I think was a brilliant move, despite the privacy issues: it’s wired directly into Gmail. With a flip of a switch, Buzz gained tens of millions of users. With the Buzz tab just directly under ‘Inbox,’ the service creating its own unread count, and Buzz emails flooding inboxes, how could people not try it out?

The embrace goes deeper than that, though. I asked the Mashable Buzz community the following:

‘Why do think Google Buzz has gained traction so quickly? What’s the #1 reason you find yourself using Buzz?’

Here are some of the responses we received that I believe really sum up Buzz’s popularity:

– Adrian Eden: Ease of use and simple interface

- Eyal Herlin – it just works for me. i like the zero effort setup and the making of connections easy

- Sheldon Steiger – #1? It’s embedded into Gmail. After that, it seems to be exposing me to people and subjects that were not readily visible in the other networks.

- Roy Ruhling – On a scale of 1-10 for ‘socialness’ of social networks Twitter is about a 3, Facebook is about a 4 and Buzz is about a 9. It honestly and truly connects people from all over the world instantaneously

- Daniel L – The main reason buzz is growing so quickly is because it is easily accessible to Gmail’s large and already established user base. Normally, Gmail is the one site i always have open because it has my calendar, my to do list, and my chat all in one window. Because of this, i always see when i have new Buzz, and i will tend to check it and respond. This is the #1 reason i use it — convenience.

Summary: Easy to use, accessible, convenient, closer social circle, moves in real-time, engaging…

Google’s got a monster on its hands.

Addressing the Privacy Issue

One of the obstacles to Google Buzz’s growth — and a major point of criticism — has been the privacy issue. Since it’s linked directly into Gmail, people can figure out your email address. Since it auto-followed your most emailed friends, people could figure out your email habits.

All of these issues are legitimate, but here’s the thing: Google is responding with lightning speed. Yesterday the search giant made some serious privacy tweaks, making auto-follow into auto-suggest and giving you the ability to completely kill Buzz if you so choose.

In a few months, few will remember these privacy snafus. Just as people have forgotten about the Facebook News Feed fiasco and other Facebook disasters, people will forgive and forget about Buzz’s initial privacy concerns.

In that sense, Google will get the best of both worlds: it has seeded Google Buzz with people and content via the auto-follow and automatic opt-in features, but it won’t feel the heat for privacy issues due to the recent changes to both. It may have been unintended, but it was savvy.

The Potential Impact on Twitter and Facebook

Now that we’ve established that Google Buzz is growing and isn’t likely to go anywhere anytime soon, it’s time to look towards what will happen next.

If Google Buzz is here to stay, what does that mean for the two kingpins of social media, Twitter and Facebook?

If you don’t think both companies haven’t had constant meetings over the potential impact of Buzz, then you are kidding yourselves. There’s no way both companies don’t have people analyzing scenarios and Google’s plan for its social media wunderkind.

To analyze the potential impact of Buzz on both services, lets look at the key questions for Twitter and Facebook, and some possible answers:

Q: Will Buzz Kill either Facebook or Twitter?
A: No. There’s probably nothing that could kill either service. The user bases are too large and passionate for that to happen.

Q: Could Buzz slow down the growth of Fb/Twitter?
A: Absolutely. Imagine that 15 million people are spending 15 more minutes in their Gmail inbox because of Buzz, whether that’s browsing what their friends are saying or creating their own posts. There are only 24 hours in a day, so that time has to be taken from somewhere.

Yes, part of that time is being taken away from tweeting and facebooking. Even if it just means one less status update per person per day, that adds up to millions of updates lost to Buzz.

The effect could be a lot worse. We just can’t know yet.

Q: Could Buzz become bigger than Twitter?
A: It already is:

While we can’t pinpoint an exact number, Twitter has probably around 18-25 million users worldwide. Heck, let’s say there are 30 million to be generous. Gmail has over 38 million uniques in the U.S., and that was back in September 2009. Worldwide, that number is simply larger.

Yes, there are far more tweets than comments/posts on Buzz right now, but beating those engagement numbers isn’t out of the question for Buzz.

Q: Could advertisers and brands switch some of their dollars and focus from Facebook and Twitter to Buzz?
A: With millions of people using Buzz, how could they not?

Buzz is already taking a chunk out of Twitter, Facebook, and other social media services. That’ll only grow as brands and advertisers better understand what they can do with Buzz and its millions of users. Buzz is equivalent to throwing a giant super magnet into a room filled with nails.

Predicting How Google Buzz Will Play Out

Google Buzz has landed, and its impact is already changing the landscape. Gmail integration, real-time commenting, ease of use, and a new base of users that might not have been as socially engaged are now part of the Buzz universe.

Not only can you expect Facebook and Twitter to respond with their own features and partnerships, but you can expect developers to shift their focus as well. Remember last year when there was a Twitter app gold rush? I do — as the service skyrocketed, countless developers embraced Twitter’s API and built amazing apps on top of it. Facebook had the same experience when its platform first launched.

Now it’s Google’s turn. Buzz is an open platform, meaning that developers will soon be able to create new apps for Buzz — everything from iPhone apps to analytical services will be built on top of it.

Now if Google wanted to really shake up the developer ecosystem, it could offer ad revenue share for Buzz apps and its own app store. Gmail advertising is already well developed, and if you haven’t noticed yet, Buzz already has Google ads being placed against it. Offering apps the ability to quickly and easily monetize within Google Buzz could really take away from development resources being placed towards Twitter, Facebook, and mobile platforms.

If Buzz can keep up the momentum, everyone from publishers (like ourselves) to developers to Fortune 500 companies will have to pay attention to the conversations happening on Buzz. If this thing can drive traffic or put a big brand on its toes because of a buzz that goes viral, then there’s no telling how far it will go. Oh, and Google’s only just begun with this thing — more killer features are in its immediate future.

The social media landscape has been permanently altered. To ignore Buzz would be a costly mistake, because Google has finally created the definition of a game-changer.

(Via Mashable!.)

This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.

What’s the most important piece of your business’s web presence? Your website, of course.

Creating a website requires a good deal of thought; it’s important to plan what information you want on the site, what the layout will look like, and how you’ll connect each piece together.

Think of your website as your hub; it’s what people will see when they look for you. Here are four elements of a successful business web presence that can help ensure that your first impression is a good one.

Before We Begin

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Your very first step should be to define the goals of your website. Most businesses should have at least three: to create an online presence, to differentiate your business, and to capture leads.

1. Creating an online presence is the most basic reason for building a website. This means building a site that includes your business information, highlights what makes you special, and gives consumers a way to contact you.

2. Making your business stand out takes a more advanced strategy. Maintaining a blog that portrays your thoughts and insights can help your website stand out and help consumers better understand your business.

3. A good business website can be used to capture potential leads. As the site grows it becomes a community for customers and potential consumers. Connect with potential consumers and find a way to continue marketing to them. Your website can be the elevator pitch and your connection the long sell.

The Website

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With our goals in mind, we can begin to explore specific elements of a strong website.

The homepage will generally be the initial point of contact with your consumers. A good homepage will answer the questions ‘What do you do?’ and ‘Why should I trust you?’ Consumers will make a split-second decision on whether they’ll stay to learn more or go to a competitor. Don’t lose them at the start.

An ‘About’ page can further reinforce the trust factor. Explain exactly what your company does, in-depth. I want to know who you are, why you do what you do, and what makes you special. This page should make an impact and impress your consumers.

Finally, create a ‘Contact’ page. This page should clearly explain to your customers how to get in contact with you. Make sure it outlines your address, phone number, email address, and any other way someone can reach you. You might even want to include a Google Map with directions to your store or office.

These three pages create a basic online presence, but not much more. If you want to set your business apart from everyone else, the best way to do that is to create a company blog.

The Blog

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For some reason, many business owners shy away from blogs. What they don’t realize is that most business ‘News’ sections are blogs. ‘Blog’ simply defines any continually updated news or content section of a site. In fact, this is technically a post on a blog.

So why is a blog important? For one, it shows that you know what you’re talking about. It helps you identify yourself as an expert or unique. Secondly, a blog is constantly updated. It gives readers a reason to come back to your site. The more contact you have with your consumers, the more likely they are to buy from you.

Also, consumers have become savvier and will search out information. They want more than a simple explanation of what your product does. They want to know how to use your product, examples of interesting things people are doing, and how you can make their life easier.

After you have a site with information and a blog that is ever-growing, you’ll begin to experience a growth in site traffic. It would be a shame to ignore these potential customers. Which leads us to our next step; lead capture.

The Newsletter

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It’s here that we begin building leads from your website’s visitors.

The first and most important element is a newsletter form. I use Aweber to handle my own personal newsletter sign ups and delivery. I just write the actual newsletter and format it.

There are a number of other services you can use too such as MailChimp and ConstantContact; it simply depends on what you want. Do your research and choose a program you like. The newsletter cost quickly pays for itself. Email marketing is one of the most effective ways to generate sales.

Getting consumers to sign up for your email list means you no longer have to wait for them to come to you, you can go to them. You can offer your core consumers specials and keep them up to date on new products or changes.

Social Media Accounts

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Another option for capturing leads is social media. Microblogs and social networks such as Facebook and Twitter can help you connect with and contact those within your core community. For this strategy to work, your blog should serve as a central hub. The hub sends consumers to your respective social media profiles to build the connection.

Businesses with a Facebook Fan page can include a Fan box on the site to make it an easy process to fan the business page. If you have an active Twitter account, consider adding the ‘Follow Me on Twitter’ button. These two elements can help turn a one-time reader into a connected consumer.

When you’re building an online presence, the most important aspect is your website. It’s your hub and your first impression. Are you using the right elements to maximize your website’s effectiveness?

(Via Mashable!.)

Lorem ipsum is a block of dummy text in Latin often used in design and publishing to fill space in a mockup. The brilliant Dummy Image Generator is like ‘lorem ipsum’ for images.

Like ‘lorem ipsum’, the Dynamic Dummy Image Generator offers a glimpse at what content might look like in a layout, but instead of placeholder text, it creates a placeholder image. Using the service is dead simple:

Sometimes you just need a placeholder image right at your finger tips. Just enter the width + x + height at the end of this URL and off you go!

Example: http://dummyimage.com/640x480

You can even use a dummy image as a source in your HTML, like <img src='http://dummyimage.com/340x123' alt='A Dummy Image'>, which would look like this:

The Dynamic Dummy Image Generator is free to use, and is a bit on the geeky side, but if you’re a designer or just spend the occasional free minute tinkering on the web, it’s a really simple, well-executed idea.

(Via Lifehacker.)

Saving something as a PDF file is a great way to preserve it for future reference or for sharing with others, without risking the site changing before you look at it again. PDFMyURL makes it easy to convert sites to PDF.

Point PDFMyURL at a website URL and it will convert the site into a PDF document. Not only can you do a simple conversion just by plugging in a URL but you can also modify the PDF with a wide variety of flags—see the advanced menu for a full list—that let you set the page orientation and size, header information, print orientation, and more. PDFMyURL also has a bookmarklet you can drag to your toolbar for easy access to the PDF creation service.

PDFMyURL is a free service and doesn’t watermark or otherwise alter the site you are converting to PDF.

(Via Lifehacker.)