This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.

In a world where small businesses with corporate blogs receive 55 percent more traffic than small businesses that don’t blog, companies should be taking note on how to improve their blogs, attract more readers and get more results.

But still, a lot of companies with corporate blogs seem to be bogged down in uniformed policies and simply aren’t thinking outside the box. Afraid to take on colorful personalities or step a bit outside of their company’s happenings, many corporate blogs employ an official tone announcing the play-by-play updates of company news. This is just one mistake that businesses are making in the blogging world.

There is a laundry list of issues that need to be addressed when it comes to improving corporate blogs, but here we’ve narrowed down the key elements that companies should focus on. Here are 10 tips for corporate bloggers hoping to make a positive splash in their communities.

1. Establish a Content Theme and Editorial Guidelines

When creating a product or service, you must be able to define the value that it’s bringing to consumers. In the case of a blog, you need to clearly define the focused theme that your team will follow. Choose a blog name and theme that fits well with your company’s expertise, but don’t be afraid to branch out into a larger space. Your blog should provide pertinent information for consumers interested in your area of business.

Once you’ve chosen an area to cover, create a set of editorial guidelines that your bloggers will follow. Guidelines can include appropriate verticals and topics to cover, as well as how and when posts should be written.

A clear goal and theme for your blog will make it easier for users to know what to expect. For example, Dogstuff, an online shop for canine gifts, toys and supplies, hosts a blog called Dog Blog. The blog is simple and to the point, and it’s more than evident that the blog is about dogs. The theme is specific enough for readers to understand what they may find, but it is such a broad topic, that almost limitless posts are possible.

2. Choose a Blogging Team and Process

Choose a team of core bloggers to begin your blogging adventure. Select individuals that are knowledgeable and comfortable writing about the areas you would like to cover. Also, it’s key to choose people who write well and have a great online presence.

Train your bloggers on the editorial guidelines and decide what type of writing and editing process you would like to put in place. Some companies prefer to elect an editor or group of editors to have a final look at all blog posts, while other companies allow their bloggers to publish directly. Figure out the level of comfort you have with your blogging, editing and publishing process and implement a procedure that works well for your team.

3. Humanize Your Company

A company blog is an opportune place to let down your hair and get to know your customers. Think of it as a conversation between people, not between a brand and one person. In order to have a conversation, you need two people — a blogger and a reader.

Give your corporate bloggers the freedom to be themselves. Encourage them to have their own personalities and writing styles. This type of diversity is more representative of your company than any monotonous tone that you could manufacture on your own.

Always keep in mind that your blog is about people connecting and conversing with people, not a corporation. Throw away that ‘corporate’ concept, and you’ll be ahead of most.

4. Avoid PR and Marketing

If maintained correctly, your blog will act as a repository of real analysis and opinions provided by your company’s fine employees. The type of insight and expertise that a blog can demonstrate is far more useful than any PR pitch that you could post. Stay away from trying to sell your readers. There are appropriate venues for that, and your blog shouldn’t be one of them.

Continue to add to the conversation, adding value for your readers. Your opinions will be priceless. And for the times that you don’t have an opinion on an important topic, gauge your community’s opinion by taking a poll or interviewing key people.

Lululemon Athletica, a yoga-inspired athletic apparel company, constantly adds value to its community through its blog by providing posts on topics that their core followers would appreciate. Some of the most recent posts were on how to do a handstand, protect the lower back, and explore a new city.

Readers will get a taste of the massive knowledge bank available at your company. Take your mind off of marketing, and you’ll find that the analysis that you provide sells your company better than a press release ever could.

5. Welcome Criticism

Oftentimes, corporations shy away from opening up their websites and blogs for commenting and interaction, because they are afraid of the harm that criticisms may cause. Make it a policy to welcome criticism, thinking of it as an opportunity for feedback and improvement. There are lots of ways to deal with negative feedback, so don’t be afraid to open up to your community.

6. Outline a Comment Policy

Be aware that if you open up your blog for full feedback (which you should), you will get a variety of comments — constructive, complimentary, hateful, and spam. Be prepared for everything. Create a comment policy that your team can follow, and make sure everyone is on same page. Outline the types of comments that should be responded to, deleted or passed along for follow-up.

7. Get Social

Make sure your blog is open for comments and utilizes share tools, such as Facebook, Twitter and Digg. Share tools allow your users to pass along your content. Why not allow your readers to promote your work?

Put forth an effort to respond to comments or forward them on when a specific employee could offer the best expertise in that area. Make sure each employee maintains a personable tone when responding to comments, so that readers know that your bloggers are genuine.

Lastly, if you haven’t done so already, implement a social media strategy for your blog, creating the appropriate profiles across social networks that your readers and customers are active on. Usually, Facebook and Twitter are a good start, and YouTube is a must for video-sharing. When you post on your blog, announce the new post on your social networks and ask for your readers’ opinions on the subject.

Promote your social presence on your blog, by implementing links, buttons and widgets that link to your social profiles. This will enable readers to stay connected with you across platforms. Whole Foods’ blog, Whole Story, for example, displays its social links prominently at the top of the blog.

8. Promote Your Blog

Just as you would promote any other company initiative, get the word out about your blog. Share the URL on your website, social networks, business cards, e-mails, and advertisements.

Without promotion, building an audience can be difficult. Get behind the quality work that your team is putting into the blog and promote away.

9. Monitor Mentions and Feedback

One way to get a pulse on your blog and its effects on the community is to monitor mentions and feedback. Set up Google Alerts for your brand, blog name and any keywords that might be relevant. Search on Technorati and Twitter for those set terms.

To make things easier with Twitter, set up custom search columns in a Twitter client, such as Hootsuite, Tweetdeck or CoTweet. The columns will update in real time, keeping you up-to-date on brand and blog mentions at all times.

Getting more sophisticated, you should look into social media brand management tools, such as Radian6, for monitoring keywords across social sites.

10. Track Everything

You’re probably accustomed to tracking everything, and your blog is no different. If your blog is a page on your website, make sure your current web analytics tools are set to track all the same data that it monitors on your website. If you don’t currently have a web analytics tool, check out Google Analytics, a free analytics tool with an easy-to-use interface.

At the minimum, make sure you’re tracking site traffic, where referrals are coming from, and traffic-wise which posts are doing best. Learn from the data and adjust your blogging guidelines accordingly.

(Via Mashable!.)

Mark Suster is a Partner at GRP Partners, a Venture Capital firm in Los Angeles. He blogs at Both Sides of the Table and can be found on Twitter at @msuster.

I’m often asked by entrepreneurs and business owners whether it is worth blogging, and if so, what they should blog about. On the first question, the answer is obvious to me — you must blog as an entrepreneur.

In this post I’ll cover why you need to blog, how to determine what to blog about, and finding your blog’s voice.

Why You Must Blog

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I believe that blogging in your business is vital to creating a public personae and making your company more accessible. In an era where companies like Zappos have differentiated themselves based on service, it is important to be public and accessible.

My industry of venture capital, for example, has been shrouded in secrecy for 30 years, making the process of raising funds opaque for most entrepreneurs. When I started my first company in 1999, there were almost no public sources of venture capital fund raising information. Years later I discovered the blog of VC Brad Feld, then later VentureHacks, and Fred Wilson’s technology & VC blog, each of which clarified and demystified the venture capital process.

So when I started blogging, I mainly viewed it as ‘earned media,’ or a chance to let entrepreneurs get to know me by sharing my thoughts online with complete transparency; a concept that is repeatable for any business.

In less than a year I’ve attracted a large monthly following of readers who come to my blog to discuss how to build startups, how to raise money, and to get my thoughts on technology markets. By publicly sharing my thoughts, I’ve been able to engage in online discussions with people all over the world, and though it was an unintended consequence, my deal flow has gone up dramatically. In other words, blogging can be a valuable networking tool and help the bottom line.

What Should You Blog About?

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Start by defining the audience with whom you want to have a relationship. Presumably they are your customers, partners, suppliers and your broader industry as a whole. You should think about what kind of information they would find valuable. You should also try to talk about something that is differentiated from what other blogs in your field cover, even if your approach is just slightly different or new.

Make sure the topic is something that you’ll have a passion for writing about on a regular basis. If you’re not going to keep up with your blog, you shouldn’t start one in the first place. It’s a commitment, believe me. If you pick a topic that relates to your customers, but you’re not that passionate about it, then you may have a bigger problem on your hands!

The Right and Wrong Way to Blog

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Let me give some examples of the right and wrong approach to blogging.

Right: I always liked the Mint.com blog. Even in the early days when they were relatively unknown, they blogged about personal finance. They talked about how to manage credit and balance your bank account — obvious topics for a startup focused on managing personal money. They were able to take a leadership role in talking about managing your money in a way that supported their brand and created a community around their product.

Wrong: A friend of mine has a company in the personal finance space also. His blog was all about how to run a startup and raise venture capital. He was outrageous, brash and crass in his style, and I told him so. I said, ‘Your goal isn’t to be the cool kid in the venture capital circles. Your job is to build a great company and you’ll be a hero in entrepreneurial circles as a result of your success. Speak to your customers — that is what a blog is for.’

Finding Your Blog’s Voice

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So you know you need to blog, and you’re convinced you ought to write about something you’re passionate about and that speaks to your customers. How can you create something that people will want to come and read every day?

1. Be authentic

The thing that kills most blogs, in my view, is when you can tell that the writer is just going through the motions. You need to find a ‘voice’ that is authentically yours. People will get used to your style and your style will become your signature.

2. Be transparent

The ‘old school’ way of getting media attention was to submit press releases. These were artificially crafted documents that were filled with glowing reviews of your company. In short, they felt fake. The best way to establish your voice is to be transparent.

Be willing to talk like a human being. Be willing to show feelings and a point of view. Let your inner self come out rather than your ‘inner bullet point.’ Don’t use too much lingo. Don’t feel like your prose has to sound like it was crafted by a university professor. Just speak!

3. Get inside your readers’ minds

I give this advice often and in many scenarios, including public speaking. When people speak to many audiences, they sometimes get into a canned routine. They give the same presentation no matter which crowd they’re addressing. The key is that each time you present, you need to think about who is in the audience and what they want to hear. The same is true for blogging.

On my blog, my audience is made of startup entrepreneurs and probably other VCs. When I write I try to be mindful of who these people are, the knowledge I assume they have, and what I believe they want to know.

4. Solicit feedback

I ask people what they want to read about. I regularly ask for feedback on what I’m writing. When people give me good suggestions, I try to cover those topics.

When community members write awesome comments, I’ll sometimes write a post about what they said to highlight them and their contributions. In my opinion, the best way to build an audience over time is to engage with them and to highlight those that really contribute positively to you.

5. Don’t be offensive or take big public risks

I sometimes read blogs that get extreme. I read a blog once that jokingly suggested ‘offering your angels cocaine if that would get them to invest.’ It was intended to be funny. It wasn’t. And comments like this run the risk of offending people. This was a blog about personal finance, and I found the comment totally irresponsible and at odds with the brand image the blogger was trying to project.

I read a blog yesterday where the author was trying to make fun of a negative comment he got on his product. The blogger highlighted him and called him ‘retarded,’ which I, and I’m sure many others, find offensive. There’s no upside to this type of comment, but there’s a big downside. My esteem for him went down.

Further, unless your company revolves around taking stands on controversial issues, it’s best to leave your political commentary at home. Statements like these stand to upset or anger half of your potential customers no matter what side you take.

6. Have fun

This may be obvious, but if writing a blog becomes a chore for you it will show. Try to make your writing fun and it will be easier to stick to. It will also reflect in your voice.

Happy blogging!

(Via Mashable!.)

This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.

If you’re like most socially-savvy companies, your business probably has a blog. It’s a great way to connect with your customers, announce new products, and provide a human face to your company’s image.

While writing insightful and informative blog posts is the most important thing to do with a company blog, the design and implementation of your blog is key as well. The right plugins can help you get discovered on Google, while a cluttered design can turn off potential customers.

With that said, here are some of my top tips for customizing a small business blog so that it is professional, productive, and easy to discover.

1. Install some top blog plugins

2. Integrate social media links and buttons

3. Focus on simple designs, not bells and whistles

4. Do show effort in the design, though

5. Have your blog on your own web domain

6. Don’t hide your ‘about’ information

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